Service Delivery & Customer Support Advisor

Saria Limited; Doncaster; On-site; GBP 24,000 - 30,000; Full time

Job summary

ReFood Ltd is seeking a Service Delivery Advisor to join our Doncaster site. The role is full-time, 37.5 hours per week, Monday to Friday, supporting the Commercial & Logistics Team and handling customer enquiries by phone and email.

You will maintain the customer account database, generate KPI reports, respond to complaints, provide sales support, and help build strong relationships with internal and external customers. Proficiency in MS Office, especially Excel and Word, is essential.

Qualifications

• Strong customer service experience in sales office environments.
• Ability to prioritise workload and respond quickly.
• Proactive problem-solver with initiative.
• Excellent communication skills and ability to engage with diverse customers.
• Commercial awareness and financial literacy.
• Proficient with MS Office, especially Excel and Word.

Responsibilities

• Handle customer enquiries via phone and email.
• Maintain customer account database and generate KPI reports.
• Provide admin support to Commercial & Logistics Team.
• Resolve customer complaints and follow up service issues.
• Provide out-of-hours support on a paid rota.
• Route sales enquiries to appropriate salesperson.
• Complete supplier compliance questionnaires.
• Build strong relationships with internal and external customers.
• Provide sales support to the ReFood sales team.

Skills

Customer service

Prioritization

Initiative

Customer engagement

Commercial awareness

Communication

Education

Formal education

Tools

MS Office

Excel

Word

Job description

ReFood Ltd is seeking a Service Delivery Advisor to join our Doncaster site. The role is full-time, 37.5 hours per week, Monday to Friday, supporting the Commercial & Logistics Team and handling customer enquiries by phone and email.

You will maintain the customer account database, generate KPI reports, respond to complaints, provide sales support, and help build strong relationships with internal and external customers. Proficiency in MS Office, especially Excel and Word, is essential.