Service Delivery Advisor — Customer & Sales Support

Refood; Bentley; On-site; GBP 21,000 - 29,000; Full time

Job summary

ReFood in Doncaster is seeking a Service Delivery Advisor to join the on-site Commercial & Logistics Team. The role is full-time (37.5 hours per week) and includes managing inquiries, data entry, KPI reporting, and providing sales support.

The ideal candidate will have customer service experience, strong IT skills (MS Office), and the ability to build commercial relationships across organisations. Out-of-hours rota work is paid in addition to base salary.

Qualifications

• Experience in customer service and sales office environments.
• Ability to prioritize workload to ensure quick responses.
• Strong written and verbal communication and IT skills.

Responsibilities

• Manage enquiries and queries via telephone and e-mail.
• Manage the customer account database; data entry, analysis, and customer KPI reporting.
• Provide administrative support to the Commercial & Logistics Team.
• Respond to complaints received from customers & follow-up service issues.
• Provide out-of-hours support on a rota basis, which is paid additional to basic salary.
• Manage sales enquiries and fielding and forward them to the relevant salesperson.
• Complete supplier compliance questionnaires and ongoing management.
• Build strong relationships with both internal and external customers.
• Provide a sales support function for the ReFood sales team.

Skills

Customer service

Sales office experience

Prioritization

Microsoft Excel

Communication skills

IT proficiency

Education

Formal education

Tools

MS Office

Job description

ReFood in Doncaster is seeking a Service Delivery Advisor to join the on-site Commercial & Logistics Team. The role is full-time (37.5 hours per week) and includes managing inquiries, data entry, KPI reporting, and providing sales support.

The ideal candidate will have customer service experience, strong IT skills (MS Office), and the ability to build commercial relationships across organisations. Out-of-hours rota work is paid in addition to base salary.