Admin & Customer Service Assistant

Bidcorp; Liverpool; On-site; GBP 26,000 - 32,000; Full time

Job summary

Bidcorp in the United Kingdom is seeking a customer service professional to deliver effective, timely, and high‑quality support to all our customers. You will resolve issues by phone or email, using good judgement and strong communication to raise service standards.

You will handle finances-related tasks such as payments, credit requests, and wages data with precision, while contributing to process improvements across the depot.

Responsibilities

• Provide effective, timely, high‑quality service to all customers via phone or email and collaborate with colleagues to resolve issues.
• Manage financial tasks including account payments, credit requests and wages data with precision and strong organizational skills.
• Seek and implement improvements to communication and processes to raise standards across the depot.

Job description

This is a key role, focusing on providing effective, timely and high quality services to all our customers. You will on occasion support with resolving a wide range of customer services issues either on the phone, via email or your colleagues; using your excellent judgement and communication skills, and your passion for excellent service. Not only that, but you will seek to implement improvements to communication and processes to raise standards even further.

You’ll also be required to manage a range of financial responsibilities including account payments, credit requests and wages data, so you’ll need a high degree of financial organisation and accuracy. And your proactive and collaborative nature will ensure you can take on and resolve and other administration requirements that arise.

You must be a skilled and natural customer service advocate with understanding of its importance in a food distribution environment. Your attention to detail and organisation will be excellent, backed up with strong IT and finance skills.

Success in this role will utilise all your influence and impact with colleagues right across the depot, to ensure a shared commitment to the highest standards of customer service.