Customer Support Advisor

Arthur David (Food with Service) LTD; Bishop Sutton; Hybrid; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Additional Day Off for Birthday

Company Pension

Free Parking

Employee Discount

Training And Development

Job summary

Arthur David (Food with Service) LTD in Bishop Sutton is seeking a Customer Support Advisor. This full-time, permanent role offers 37.5 hours per week with hybrid working after probation, and a salary of £24,999 per year.

Join a friendly, family-owned business and be the voice of the team. You will handle calls, emails and web chats to deliver outstanding service and support to customers using effective communication and problem-solving skills.

Qualifications

• Excellent communication skills, both written and verbal.
• Experience in customer service and sales is desirable.
• Strong IT skills with MS Word/Excel/Outlook.

Responsibilities

• Handle high volumes of calls (over 100 per day) and respond via email and web chat.
• Deliver multi-channel customer service that leaves customers confident to Leave it with us.
• Maintain accurate records and use initiative to resolve customer issues.

Skills

Communication skills

Customer service

Sales

Attention to detail

Tools

Microsoft Word

Excel

Outlook

Job description

Customer Support Advisor

£24,999.00 (Equivalent of £12.84 per hour)

Full Time - permanent

37.5 hrs a week

Be the voice of our business, ensuring that you deliver multi award-winning customer service to new and existing customers in our own innovative way

1 Position

Bishop Sutton HQ

Daily Tasks

Do you have a passion for delivering outstanding customer service? Are you confident taking orders over the phone; where you would be expected to receive in excess of 100 calls a day and be able to communicate effectively with customers using e-mail and web chat. Would you like join our friendly team and to be the voice of our family business? You will thrive under pressure and using great problem-solving skills will find solutions and leave the customer feeling confident to ‘Leave it with us’ Hybrid working once probation period has been passed and all training has been completed. Joining the Arthur David family will give the right person the determination to strive to deliver excellence in all they do.

Benefits

• Additional Day Off for Your Birthday
• Christmas Food Hamper
• Company Events
• Company Pension
• Death In Service Benefit
• Discounted Or Free Food
• Employee Discount
• Employee Perks Platform
• Enhance Maternity/Paternity Benefits
• Following 2 Years’ Service, Increased Annual Leave Entitlement and Company Sick Pay Scheme
• Free Parking
• Free Tea/Coffee and Fruit on Site
• On site subsidised staff catering van
• Referral Programme
• Training And Development Opportunities
• Wellness Programme

Schedule

Various shifts Monday – Friday Between 7am and 6pm

Currently 1 in 3 Saturdays and 1 in 5 Sundays.

Skills & Requirements

• Excellent Communication skills, both written & verbal
• Good knowledge of Microsoft Word, Excel, Outlook etc.
• An ability to use initiative and have attention to detail
• Be able to demonstrate an aptitude for resolving customer challenges & delivering a positive outcome.
• Knowledge of, or experience of a Customer Service and sales is desirable.

Experience

Experience gained in a Customer service environment would be fantastic, however if you are confident you possess the skills & behaviours to deliver a great service, that is all you need. You’ll need a good standard of IT skills, with experience using Microsoft Office Word, Excel and Outlook. Efficient keying skills are a strong advantage. Product knowledge is not essential as you’ll receive top notch training, have the support from our wider team, and excellent tools to help you through your shift. That said; a passion, interest or experience in `Food produce’ would be a great start.

Work Authorisation

United Kingdom (required)

Ability To Commute/relocate

Must be able to get to Bishop Sutton without relying on public transport