Customer Service & Operations Advisor (Food Distribution)

Bidfood UK; Tonbridge; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

25 days holiday (plus bank holidays)

Pension contribution 4% with company 6

Life cover

Health plan with family coverage

Confidential support and counselling

Employee discounts on range of brands

Job summary

Bidfood UK is seeking a Customer Services Executive to join our team from Tuesday to Saturday. You’ll handle customer queries by phone or email, resolving issues with care and accuracy while offering supportive service across our depot network.

You will be a natural customer service advocate, using strong IT and finance skills to ensure high-quality outcomes, and you’ll contribute to process improvements that raise our service standards even further. Bank holidays rota applies.

Responsibilities

• Handle and resolve a wide range of customer service issues on the phone, via email or through colleagues.
• Provide timely, high-quality service with strong attention to detail and accuracy.
• Identify and contribute to improvements in communication and processes to raise standards.

Job description

Bidfood UK is seeking a Customer Services Executive to join our team from Tuesday to Saturday. You’ll handle customer queries by phone or email, resolving issues with care and accuracy while offering supportive service across our depot network.

You will be a natural customer service advocate, using strong IT and finance skills to ensure high-quality outcomes, and you’ll contribute to process improvements that raise our service standards even further. Bank holidays rota applies.