Service Delivery Coordinator - Hybrid & Admin Support

Midland Heart Ltd; Park Central; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

Midland Heart Ltd is recruiting a Service Delivery Coordinator to join our Property Services team, providing essential administrative support across internal and external stakeholders in a fast-paced environment in Birmingham. You will handle queries, certifications, orders, invoices, and data entry, collaborating with colleagues.

Initially five days a week at our Birmingham head office, with the option to work from home two days a week once trained.

Qualifications

• Experience working in an administrative, coordination or high-volume service delivery role.
• Experience working in a customer-focused environment, dealing with customers and/or internal stakeholders.
• Evidence of working in a target-driven environment, managing workloads, deadlines or service levels.
• Practical experience using Microsoft Office, including Excel, and/or other business systems.

Responsibilities

• Responding to property investment related queries from internal and external stakeholders and customers.
• Ensuring that all relevant certification is provided for all works completed, such as EPCs and Asbestos surveys.
• Processing Recharges and collaborating with the wider business.
• Triaging and approving planned component referrals.
• Processing of orders, invoices and other contractual documentation.
• Inputting data and management of digital records - ensuring all information held is accurate and up to date.

Skills

Admin experience

Customer service

Data entry

Tools

Microsoft Office

Job description

Midland Heart Ltd is recruiting a Service Delivery Coordinator to join our Property Services team, providing essential administrative support across internal and external stakeholders in a fast-paced environment in Birmingham. You will handle queries, certifications, orders, invoices, and data entry, collaborating with colleagues.

Initially five days a week at our Birmingham head office, with the option to work from home two days a week once trained.