Hybrid Business Support and Operations Coordinator

Dains Accountants & Advisers; Birmingham; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Flexible and hybrid working options

25 days annual leave (+ bank holidays)

Private medical insurance

Pension scheme

Life assurance

Cycle to work programme

Social events

Maternity/paternity pay

Dains in the Community

Job summary

Dains Accountants & Advisers in Birmingham is seeking a Business Support Officer to provide comprehensive business and administrative support across service lines, ensuring smooth operations and GDPR-compliant document handling.

You will work with the Business Support team, cover reception and client administration, manage diaries, prepare reports and invoices, and help with ad hoc projects while maintaining confidentiality and high professional standards.

Qualifications

• 5 GCSEs Grade C and above or equivalent including Maths and English.
• NVQ Level 2 or 3 in Business Administration or equivalent.
• Friendly and approachable, with the ability to build positive relationships with colleagues and clients
• Tenacious and professional, demonstrating diplomacy and strong communication skills
• Calm and composed under pressure, with a flexible and adaptable approach
• Self-motivated, able to use initiative, and work independently when required
• Discreet and trustworthy, with a clear understanding of the importance of confidentiality
• Detail-oriented, accurate, and thorough in all tasks
• Reliable and accountable, taking ownership of responsibilities
• Proficient in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook

Responsibilities

• Lead on the delivery of both non-chargeable and chargeable administrative tasks, ensuring all activities are completed accurately and within required timeframes.
• Produce high-quality, error-free documents such as reports, presentations, and client communications, tailored to specific requirements and using appropriate software.
• Oversee the preparation, review and secure transfer of documents, ensuring alignment with GDPR and data protection.
• Manage high-volume, time-sensitive administrative tasks and ensure client-facing deliverables meet professional standards.
• Take ownership of data integrity and reporting within organisational systems, managing WIP (Work in Progress) and client data with precision.
• Obtain relevant documentation and data from clients and process in alignment with GDPR and data protection laws.
• Act as a Data Champion, working to aid fixing any data gaps, or issues and working with the service lines, ensuring the holistic view of a client is accurate.
• Provide flexible and ad-hoc administrative support to the wider Dains team, as needed, demonstrating adaptability and proactive problem solving, including support to front of house.
• Provide project support to the wider Dains team when required.
• Admin Duties: diary management, mileage and expense processing, timesheet and billing compliance
• Reception Duties: greet visitors, manage messages, front-of-house; room setup; deliveries; office upkeep
• Client Onboarding and Compliance: AML checks, invoicing, reporting templates
• Scheduling and Meeting Coordination: manage complex scheduling, meetings, travel arrangements

Education

5 GCSEs Grade C or above including Maths and English

NVQ Level 2 or 3 in Business Administration or equivalent

Friendly and approachable, with the ability to build positive relationships

Tenacious and professional, with strong communication skills

Calm and composed under pressure, with flexibility

Self-motivated, able to work independently

Discreet and trustworthy, with confidentiality

Detail-oriented, accurate, thorough

Reliable and accountable, owning responsibilities

Proficient in Microsoft Word, Excel, PowerPoint, Outlook

Job description

Dains Accountants & Advisers in Birmingham is seeking a Business Support Officer to provide comprehensive business and administrative support across service lines, ensuring smooth operations and GDPR-compliant document handling.

You will work with the Business Support team, cover reception and client administration, manage diaries, prepare reports and invoices, and help with ad hoc projects while maintaining confidentiality and high professional standards.