Service Delivery Co-ordinator

Midland Heart Ltd; Park Central; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

Midland Heart Ltd is recruiting a Service Delivery Coordinator to join our Property Services team, providing essential administrative support across internal and external stakeholders in a fast-paced environment in Birmingham. You will handle queries, certifications, orders, invoices, and data entry, collaborating with colleagues.

Initially five days a week at our Birmingham head office, with the option to work from home two days a week once trained.

Qualifications

• Experience working in an administrative, coordination or high-volume service delivery role.
• Experience working in a customer-focused environment, dealing with customers and/or internal stakeholders.
• Evidence of working in a target-driven environment, managing workloads, deadlines or service levels.
• Practical experience using Microsoft Office, including Excel, and/or other business systems.

Responsibilities

• Responding to property investment related queries from internal and external stakeholders and customers.
• Ensuring that all relevant certification is provided for all works completed, such as EPCs and Asbestos surveys.
• Processing Recharges and collaborating with the wider business.
• Triaging and approving planned component referrals.
• Processing of orders, invoices and other contractual documentation.
• Inputting data and management of digital records - ensuring all information held is accurate and up to date.

Skills

Admin experience

Customer service

Data entry

Tools

Microsoft Office

Job description

Do you have a keen eye for detail, great interpersonal skills and the ability to provide a brilliant customer service? If yes, then look no further - our Property Services team are recruiting a Service Delivery Coordinator to help the team provide vital administrative support.

In this fast-paced varied role, you'll join a team of Coordinators providing all-important administrative support by:

• Responding to property investment related queries from internal and external stakeholders and customers.
• Ensuring that all relevant certification is provided for all works completed, such as EPCs and Asbestos surveys.
• Processing Recharges and collaborating with the wider business.
• Triaging and approving planned component referrals.
• Processing of orders, invoices and other contractual documentation.
• Inputting data and management of digital records - ensuring all information held is accurate and up to date.

The team describe the role as "interesting work where every day is different... the working environment is friendly, and the team are knowledgeable and respectful of each other".

We offer a supportive and collaborative environment where you can gain invaluable exposure to housing operations, as well as actively contribute to business-critical activities. We have a strong track record of investing in our people too, which means we'll support you to gain the skills you need to develop your career with us.

Our Ideal Candidate? We're looking for a person with a 'can do' approach, who is willing to learn and able to work collaboratively with others.

Your CV will clearly demonstrate:

• Experience working in an administrative, co-ordination or high-volume service delivery role.
• Experience working in a customer-focused environment, dealing with customers and/or internal stakeholders.
• Evidence of working in a target-driven environment, managing workloads, deadlines or service levels.
• Practical experience using Microsoft Office, including Excel, and/or other business systems.

Whilst learning the role and undertaking training, you should expect to work from our Birmingham head office five days a week. Once trained, you'll be able to work from home two days a week.

Who are Midland Heart? We're one team working together to deliver for our tenants. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we're here to develop your potential.

We are proud to say we have recently been named in the Sunday Times Best Places to Work list, within the Big Organisations category (The Times).

We are proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role

• Applications Close: 15th October 2026
• In-Person Assessment (Bath Row): 21st & 23rd October 2026