Hybrid CSR Admin & Operations Coordinator

MCC; Daventry; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

MCC in Daventry is seeking a proactive Administrative Support Assistant to back the Customer Service Representatives. You will process orders, maintain records, and provide information to the CSR team to manage accounts efficiently.

The role is primarily office-based with 4 days in the office and 1 day from home, offering a busy, team-oriented environment and opportunities to develop accuracy and multi-tasking skills.

Qualifications

• Experience in an administrative role supporting a team.
• Strong organisational skills with attention to detail.
• Proficient with Microsoft Office, especially Outlook and Excel.
• Experience with ERP/CRM or order-processing systems is desirable.

Responsibilities

• Provide day-to-day administrative support to the CSR team.
• Process customer orders accurately and in a timely manner.
• Enter and maintain accurate order and customer information on company systems.
• Check orders for correct quantities, specifications, artwork and delivery requirements.
• Assist CSRs with order amendments, reworks and changes.
• Prepare and maintain relevant order documentation.
• Follow up on outstanding internal actions and provide updates to the CSR.
• Monitor order progress and highlight any potential issues or delays to the CSR.
• Assist with the administration of artwork submissions and approvals.
• Ensure the correct artwork and specifications are linked to the relevant orders.
• Liaise with Production, Artwork, Purchasing, Warehouse, Dispatch and Finance teams as required.
• Obtain information from internal departments to support the CSR team.
• Maintain accurate records and ensure company systems are kept up to date.
• Assist with reports, spreadsheets, filing and general administration.
• Support the team with invoice and credit note administration where required.

Skills

Administration experience

Organisational skills

Attention to detail

Microsoft Office (Outlook & Excel)

Communication skills

Teamwork

Tools

ERP

CRM

Order-processing system

Job description

MCC in Daventry is seeking a proactive Administrative Support Assistant to back the Customer Service Representatives. You will process orders, maintain records, and provide information to the CSR team to manage accounts efficiently.

The role is primarily office-based with 4 days in the office and 1 day from home, offering a busy, team-oriented environment and opportunities to develop accuracy and multi-tasking skills.