Service Delivery Coordinator

Midland Heart; Birmingham; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading housing organization in Birmingham is seeking a detail-oriented Service Delivery Coordinator to join their Property Services team. This role involves providing essential administrative support, responding to queries from stakeholders, and managing documentation. The ideal candidate will have experience in administrative roles, proficiency in Microsoft Excel, and a commitment to excellent customer service. This position allows for hybrid working after training, making it a great opportunity for career growth.

Qualifications

• Some professional work experience, ideally in a target driven or administrative role.
• Experience using a range of Microsoft packages including Excel.
• Detail-oriented with effective workload management.
• Confident in interacting with customers/stakeholders.

Responsibilities

• Provide vital administrative support to the Property Services team.
• Respond to property investment related queries.
• Ensure relevant certifications for completed works.
• Process orders, invoices and other documentation.
• Manage digital records and input data accurately.

Skills

Attention to detail

Interpersonal skills

Customer service

Microsoft Excel

Job description

Do you have a keen eye for detail, great interpersonal skills and the ability to provide a brilliant customer service? If yes, then look no further – our Property Services team are recruiting a Service Delivery Coordinator to help the team provide vital administrative support. This role is offered as a fixed-term contract or secondment until July 26.

In this fast-paced varied role, you'll join a team of seven Coordinators providing all-important administrative support by:

• Responding to property investment related queries from internal and external stakeholders and customers.
• Ensuring that all relevant certification is provided for all works completed, such as EPCs and Asbestos surveys.
• Processing Recharges and collaborating with the wider business.
• Triaging and approving planned component referrals.
• Processing of orders, invoices and other contractual documentation.
• Inputting data and management of digital records – ensuring all information held is accurate and up to date.

The team describe the role as “interesting work where every day is different… the working environment is friendly, and the team are knowledgeable and respectful of each other”.

We offer a supportive and collaborative environment where you can gain invaluable exposure to housing operations, as well as actively contribute to business-critical activities. We have a strong track record of investing in our people too, which means we'll support you to gain the skills you need to develop your career with us.

Our Ideal Candidate? We're looking for a person with a ‘can do' approach, who is willing to learn and able to work collaboratively with others.

Please upload a covering letter alongside your application for this role. Your cover letter should be formatted and presented as a formal letter.

• You'll have some professional work experience, ideally in a target driven or administrative role.
• You'll have experience using a range of Microsoft packages including Excel and the ability to learn in-house systems.
• You're detail orientated, with the ability to manage your own workload effectively, as well as working collaboratively with the wider team.
• You're confident interacting with a variety of customers/stakeholders and focused on delivering a brilliant customer service at all times - we can support you to develop your technical knowledge of property maintenance and repairs!

Whilst learning the role and undertaking training, you should expect to work from our Birmingham head office five days a week. Once trained, you'll be able to work from home two days a week.

Who are Midland Heart? We're one team working together to deliver for our tenants. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we're here to develop your potential.

We are proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role