Hybrid Business Support Officer – Data, Admin & Compliance

Dains; Birmingham; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Flexible & hybrid working options

25 days annual leave + bank holidays

Life assurance & pension

Private medical insurance options

Greener travel options (electric car)

Job summary

Dains is seeking a Business Support Officer in Birmingham to join the Business Support team. This role involves providing comprehensive administrative and business support across service lines, with occasional front-of-house duties and project support.

You will coordinate tasks, ensure data accuracy, and maintain compliant documents while delivering high-quality client communications. A flexible, proactive approach is essential.

Qualifications

• 5 GCSEs Grade C and above including Maths and English.
• NVQ Level 2 or 3 in Business Administration or equivalent.
• Friendly and approachable with the ability to build positive relationships.
• Tenacious and professional with diplomacy and strong communication skills.
• Calm under pressure with a flexible, adaptable approach.
• Self-motivated and able to work independently when required.
• Discreet and trustworthy with confidentiality.
• Detail-oriented, accurate and thorough in all tasks.
• Reliable and accountable, taking ownership of responsibilities.
• Proficient in Microsoft Office applications: Word, Excel, PowerPoint, Outlook.

Responsibilities

• Lead on delivery of admin tasks, both non-chargeable and chargeable, within required timeframes.
• Produce high-quality documents and client communications tailored to requirements.
• Manage data integrity, reporting, and GDPR/data protection compliance.
• Provide flexible, ad-hoc administrative support and front-of-house assistance.
• Support client onboarding/offboarding and invoicing with accuracy and compliance.
• Coordinate complex scheduling, meetings, and travel arrangements.

Skills

Communication skills

Discretion & confidentiality

Time management

Independent working

Attention to detail

Education

GCSEs incl. Maths & English

NVQ Level 2/3 in Business Administration

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

Dains is seeking a Business Support Officer in Birmingham to join the Business Support team. This role involves providing comprehensive administrative and business support across service lines, with occasional front-of-house duties and project support.

You will coordinate tasks, ensure data accuracy, and maintain compliant documents while delivering high-quality client communications. A flexible, proactive approach is essential.