Service Delivery Coordinator — Engineering & Client Impact

Russell Taylor Group; Bury; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

Russell Taylor Group in Bury is seeking a proactive Service Co-ordinator to join a busy service delivery team. You will coordinate engineers, schedule maintenance and reactive works, and liaise with customers to ensure service levels are met.

The role requires strong organisational and communication skills, with the ability to manage multiple priorities and maintain accuracy under pressure. A positive, customer-focused approach is essential.

Qualifications

• Experience in coordination, scheduling or service administration in a busy environment.
• Strong communication and organisational skills for liaising with clients and engineers.
• Ability to maintain accuracy under pressure and manage multiple priorities.

Responsibilities

• Coordinate engineers and scheduling of planned maintenance and reactive works.
• Manage customer enquiries and ensure service commitments are met.
• Update internal systems and maintain accurate records.
• Handle customer portals and ensure work aligns with service levels.

Skills

Coordination

Scheduling

Customer service

Communication

Job description

Russell Taylor Group in Bury is seeking a proactive Service Co-ordinator to join a busy service delivery team. You will coordinate engineers, schedule maintenance and reactive works, and liaise with customers to ensure service levels are met.

The role requires strong organisational and communication skills, with the ability to manage multiple priorities and maintain accuracy under pressure. A positive, customer-focused approach is essential.