Service Co Ordinator

NMS Recruit Ltd t/a Russell Taylor Group; Limefield; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

NMS Recruit Ltd t/a Russell Taylor Group is recruiting a proactive Service Co-ordinator for our Lancashire service delivery team. The role involves coordinating engineers, scheduling planned maintenance and reactive works, while managing customer enquiries to meet service commitments.

You will act as a key point of contact for customers and engineers, maintaining records and updating portals. A strong organisational skillset and customer focus are essential for success.

Qualifications

• Experience in a co-ordination, scheduling, customer service or service administration role.

Responsibilities

• Coordinate engineers, schedule planned maintenance and reactive works.
• Handle customer enquiries and maintain service levels.
• Update internal systems and maintain accurate records.
• Liaise with customers, engineers and internal teams to ensure timely service delivery.

Skills

Co-ordination

Scheduling

Customer service

Service administration

Job description

Service Co-Ordinator + £28,000 + Bonus + Benefits + Long Term Career Opportunity and Strong Culture and Ethos + Engineering Services + Lancashire (Ramsbottom and Bury)

Our client is an established and growing business operating within the fire safety and compliance sector, providing essential services to a diverse portfolio of commercial, industrial and engineering customers. With a strong focus on customer service, quality and reliability, the business is committed to maintaining high standards and building long-term relationships with its clients. This is an excellent opportunity to join a forward-thinking organisation that values its people, encourages professional development and offers the opportunity for career maximisation and long-term progression.

The Role

An opportunity has arisen for a proactive and organised Service Co-ordinator to join a busy service delivery team. The role will involve co-ordinating engineers, scheduling planned maintenance and reactive works, managing customer enquiries and ensuring service commitments are met. You will act as a key point of contact for customers, engineers and internal departments, managing multiple priorities in a fast-paced environment. Responsibilities will also include updating internal systems, maintaining accurate records, managing customer portals and ensuring work is completed in line with agreed service levels.

The Person

We are keen to speak with individuals who have experience in a co-ordination, scheduling, customer service or service administration role, ideally within a busy, service-led environment. Most importantly, you will possess excellent communication and organisational skills, with the confidence to liaise professionally with large corporate clients, field-based engineers and internal colleagues at all levels. You will be comfortable managing competing demands, resolving queries, thinking on your feet and maintaining a high level of accuracy under pressure. A proactive, customer-focused approach and the ability to build strong working relationships are essential. Experience within the fire safety sector is not required, as transferable skills, a positive attitude and a willingness to learn are the priority.

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Russell Taylor will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us.