Service Co Ordinator

Russell Taylor Group; Bury; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

Russell Taylor Group in Bury is seeking a proactive Service Co-ordinator to join a busy service delivery team. You will coordinate engineers, schedule maintenance and reactive works, and liaise with customers to ensure service levels are met.

The role requires strong organisational and communication skills, with the ability to manage multiple priorities and maintain accuracy under pressure. A positive, customer-focused approach is essential.

Qualifications

• Experience in coordination, scheduling or service administration in a busy environment.
• Strong communication and organisational skills for liaising with clients and engineers.
• Ability to maintain accuracy under pressure and manage multiple priorities.

Responsibilities

• Coordinate engineers and scheduling of planned maintenance and reactive works.
• Manage customer enquiries and ensure service commitments are met.
• Update internal systems and maintain accurate records.
• Handle customer portals and ensure work aligns with service levels.

Skills

Coordination

Scheduling

Customer service

Communication

Job description

Vacancy Title: Service Co Ordinator Contract Type: Permanent Location: Bury Industry: Sales & Marketing Admin Support Salary: Basic + Bonus + Benefits Start Date: 2026-10-26 REF: J91988788 Contact Name: Matt Martin Contact Email: [e-mail] Vacancy Published: 1 day ago Service Co-Ordinator + £28,000 + Bonus + Benefits + Long Term Career Opportunity and Strong Culture and Ethos + Engineering Services + Lancashire (Ramsbottom and Bury)

The Company

Our client is an established and growing business operating within the fire safety and compliance sector, providing essential services to a diverse portfolio of commercial, industrial and engineering customers. With a strong focus on customer service, quality and reliability, the business is committed to maintaining high standards and building long-term relationships with its clients. This is an excellent opportunity to join a forward-thinking organisation that values its people, encourages professional development and offers the opportunity for career maximisation and long-term progression.

The Role

An opportunity has arisen for a proactive and organised Service Co-ordinator to join a busy service delivery team. The role will involve co-ordinating engineers, scheduling planned maintenance and reactive works, managing customer enquiries and ensuring service commitments are met. You will act as a key point of contact for customers, engineers and internal departments, managing multiple priorities in a fast-paced environment. Responsibilities will also include updating internal systems, maintaining accurate records, managing customer portals and ensuring work is completed in line with agreed service levels.

The Person

We are keen to speak with individuals who have experience in a co-ordination, scheduling, customer service or service administration role, ideally within a busy, service-led environment. Most importantly, you will possess excellent communication and organisational skills, with the confidence to liaise professionally with large corporate clients, field-based engineers and internal colleagues at all levels. You will be comfortable managing competing demands, resolving queries, thinking on your feet and maintaining a high level of accuracy under pressure. A proactive, customer-focused approach and the ability to build strong working relationships are essential. Experience within the fire safety sector is not required, as transferable skills, a positive attitude and a willingness to learn are the priority.

Important Information

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Russell Taylor will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here .