Service Delivery Coordinator – Customer Care & Projects

NG Bailey Group; Leeds; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

25 Days Holiday + Bank Holidays

Pension with up to 8% employer contrib

Private Medical Insurance

Life Assurance

Employee Assistance Program (24/7)

Flexible benefits

Job summary

NG Bailey Group in Leeds is seeking a Customer Service Coordinator to join our ITS team. This role focuses on managing customer enquiries, scheduling work efficiently, and supporting the smooth delivery of services across the UK.

As part of a busy team, you will coordinate resources, oversee documentation and ensure exceptional service at every step of the process. This permanent, full-time position offers a competitive salary and benefits package.

Qualifications

• Previous experience in a customer service, coordination or administration role.
• Excellent communication and interpersonal skills.
• Good working knowledge of Microsoft Office applications, particularly Excel and Word.

Responsibilities

• Resolving complex customer issues and identifying mutually beneficial solutions.
• Allocating work efficiently using strong problem-solving skills and geographical knowledge of the UK.
• Raising purchase orders and checking customer orders for accuracy.
• Managing multiple contracts and workstreams simultaneously.
• Collating permits, licences and documentation to ensure work is completed safely and compliantly.
• Acting as a key point of contact for incoming calls, enquiries and work requests.
• Ensuring all customer information and requests are accurately recorded.
• Managing work requests in line with agreed service level agreements (SLAs).
• Working closely with operational teams to ensure excellent service delivery.

Skills

Customer service

Coordination

Administration

Communication

MS Office

Tools

Excel

Word

Job description

NG Bailey Group in Leeds is seeking a Customer Service Coordinator to join our ITS team. This role focuses on managing customer enquiries, scheduling work efficiently, and supporting the smooth delivery of services across the UK.

As part of a busy team, you will coordinate resources, oversee documentation and ensure exceptional service at every step of the process. This permanent, full-time position offers a competitive salary and benefits package.