Customer Experience & Operations Coordinator

NG Bailey IT Services; Leeds; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

25 Days Holiday + Bank Holidays with a

Pension with leading provider

Private Medical Insurance

Life Assurance

Employee Assistance Program

Flexible benefits

Job summary

NG Bailey IT Services in Leeds is seeking a proactive Customer Service Coordinator to join our busy team. You will manage customer enquiries, schedule work efficiently and support the delivery of services across the UK, ensuring accurate recording and strong stakeholder communication.

The role requires excellent organisational skills, a customer-focused approach and the ability to juggle multiple priorities in a fast-paced environment.

Qualifications

• Previous experience in a customer service, coordination or administration role.
• Excellent communication and interpersonal skills.
• Strong customer care and relationship management abilities.
• Ability to work effectively under pressure in a busy environment.
• Excellent organisational and time management skills.
• Good working knowledge of Microsoft Office applications, particularly Excel and Word.
• A proactive attitude and a willingness to learn.

Responsibilities

• Resolving complex customer issues and identifying mutually beneficial solutions.
• Allocating work efficiently using strong problem-solving skills and geographical knowledge of the UK.
• Raising purchase orders and checking customer orders for accuracy.
• Managing multiple contracts and workstreams simultaneously.
• Collating permits, licences and documentation to ensure work is completed safely and compliantly.
• Acting as a key point of contact for incoming calls, enquiries and work requests.
• Ensuring all customer information and requests are accurately recorded.
• Managing work requests in line with agreed service level agreements (SLAs).
• Working closely with operational teams to ensure excellent service delivery.

Skills

Customer service

Coordination

Administration

Communication

Time management

Excel

Word

Education

Experience-based qualification not specified

Tools

Microsoft Office

Excel

Word

Job description

NG Bailey IT Services in Leeds is seeking a proactive Customer Service Coordinator to join our busy team. You will manage customer enquiries, schedule work efficiently and support the delivery of services across the UK, ensuring accurate recording and strong stakeholder communication.

The role requires excellent organisational skills, a customer-focused approach and the ability to juggle multiple priorities in a fast-paced environment.