Customer Service & Operations Coordinator

NG Bailey Group Limited; Leeds; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

25 Days Holiday

Pension

Wellbeing days

Private medical insurance

Life assurance

Employee Assistance Program

Flexible benefits

Job summary

NG Bailey Group Limited in Leeds is seeking a Customer Service Coordinator to join our ITS team, managing customer enquiries, scheduling work and coordinating resources.

You will be the main contact, raise purchase orders, check orders for accuracy and collate permits and documentation to ensure safe, compliant delivery.

The role requires strong organisation, clear communication and solid MS Office skills.

Qualifications

• Experience in customer service, coordination or administration roles.
• Strong communication and interpersonal skills.
• Ability to handle multiple priorities under pressure.
• Excellent organisational and time management skills.
• Proficient in Microsoft Office applications (Excel/Word).

Responsibilities

• Manage customer enquiries and coordinate work requests.
• Schedule work efficiently and allocate resources.
• Raise purchase orders and check order accuracy.
• Manage multiple contracts and workstreams.
• Collate permits and documentation to ensure safety and compliance.
• Act as main contact for incoming calls and requests.
• Record customer information accurately and track SLAs.
• Collaborate with operations to ensure service delivery.

Skills

Customer service

Coordination

Administration

Communication

Time management

MS Office

Excel

Word

Proactive attitude

Tools

Microsoft Excel

Microsoft Word

MS Office

Job description

NG Bailey Group Limited in Leeds is seeking a Customer Service Coordinator to join our ITS team, managing customer enquiries, scheduling work and coordinating resources.

You will be the main contact, raise purchase orders, check orders for accuracy and collate permits and documentation to ensure safe, compliant delivery.

The role requires strong organisation, clear communication and solid MS Office skills.