Customer Experience & Operations Coordinator

NG Bailey Group Limited; Leeds; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Pension with up to 8% employer contrib

Private medical insurance

Life assurance

Employee assistance program

Wellbeing days

Flexible benefits

Job summary

NG Bailey Group Limited in Leeds is seeking a positive, flexible Customer Service Coordinator to join our ITS team. You’ll manage work requests, coordinate resources and ensure customers receive outstanding service at every step.

The role requires strong communication, organisation and problem-solving skills, with experience in customer service or administration, and proficiency with Microsoft Office. You’ll work closely with operations to maintain high standards and compliance across UK

Qualifications

• Previous experience in a customer service, coordination or administration role.
• Excellent communication and interpersonal skills.
• Strong customer care and relationship management abilities.
• The ability to work effectively under pressure in a busy environment.
• Excellent organisational and time management skills.
• Good working knowledge of Microsoft Office applications, particularly Excel and Word.
• A proactive attitude and a willingness to learn.

Responsibilities

• Respond to customer enquiries and coordinate responses across teams.
• Schedule and allocate work efficiently, ensuring SLAs are met.
• Raise purchase orders and verify order accuracy.
• Manage multiple contracts and workstreams simultaneously.
• Collate permits, licences and documentation for safe, compliant delivery.
• Act as primary contact for incoming calls, emails and requests.
• Document and record customer information accurately.

Skills

Customer service

Coordination

Administration

Communication

Time management

Teamwork

Tools

Microsoft Office

Excel

Word

Job description

NG Bailey Group Limited in Leeds is seeking a positive, flexible Customer Service Coordinator to join our ITS team. You’ll manage work requests, coordinate resources and ensure customers receive outstanding service at every step.

The role requires strong communication, organisation and problem-solving skills, with experience in customer service or administration, and proficiency with Microsoft Office. You’ll work closely with operations to maintain high standards and compliance across UK