Leeds On-Site 24/7 Operations & Client Support Coordinator

Fullertongroup; Leeds; On-site; GBP 25,605 - 31,295; Full time

Benefits offered by this job

Company pension

Free on-site parking

Career development opportunities

Job summary

Fullerton Group in Leeds is looking for a Customer Service & Operational Support Coordinator to join their Client Support Centre. This pivotal role involves acting as a liaison between clients, frontline teams, and management to ensure smooth operations. The ideal candidate will have strong problem-solving skills and the ability to thrive in a fast-paced environment.

Prior experience in customer service or operations, alongside an adaptable nature, is essential. The job includes various responsibilities including scheduling, incident management, and maintaining service standards across multiple sites.

Qualifications

• Minimum 2 years’ experience in a customer service, operations, or coordination role preferred.
• Ability to cope under pressure and remain professional.
• Proactive with positive relationship-building skills.

Responsibilities

• Act as first contact for clients and teams.
• Monitor incidents and service updates.
• Coordinate operational activity and schedules.

Skills

Customer service experience

Communication skills

Organizational skills

Problem-solving ability

Team-focused attitude

Tools

Microsoft Office

Job description

Fullerton Group in Leeds is looking for a Customer Service & Operational Support Coordinator to join their Client Support Centre. This pivotal role involves acting as a liaison between clients, frontline teams, and management to ensure smooth operations. The ideal candidate will have strong problem-solving skills and the ability to thrive in a fast-paced environment.

Prior experience in customer service or operations, alongside an adaptable nature, is essential. The job includes various responsibilities including scheduling, incident management, and maintaining service standards across multiple sites.