Customer Service Coordinator

NG Bailey Group; Leeds; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

25 Days Holiday + Bank Holidays

Pension with up to 8% employer contrib

Private Medical Insurance

Life Assurance

Employee Assistance Program (24/7)

Flexible benefits

Job summary

NG Bailey Group in Leeds is seeking a Customer Service Coordinator to join our ITS team. This role focuses on managing customer enquiries, scheduling work efficiently, and supporting the smooth delivery of services across the UK.

As part of a busy team, you will coordinate resources, oversee documentation and ensure exceptional service at every step of the process. This permanent, full-time position offers a competitive salary and benefits package.

Qualifications

• Previous experience in a customer service, coordination or administration role.
• Excellent communication and interpersonal skills.
• Good working knowledge of Microsoft Office applications, particularly Excel and Word.

Responsibilities

• Resolving complex customer issues and identifying mutually beneficial solutions.
• Allocating work efficiently using strong problem-solving skills and geographical knowledge of the UK.
• Raising purchase orders and checking customer orders for accuracy.
• Managing multiple contracts and workstreams simultaneously.
• Collating permits, licences and documentation to ensure work is completed safely and compliantly.
• Acting as a key point of contact for incoming calls, enquiries and work requests.
• Ensuring all customer information and requests are accurately recorded.
• Managing work requests in line with agreed service level agreements (SLAs).
• Working closely with operational teams to ensure excellent service delivery.

Skills

Customer service

Coordination

Administration

Communication

MS Office

Tools

Excel

Word

Job description

Summary

Are you a highly organised problem solver who thrives in a fast-paced environment? Do you enjoy delivering exceptional customer service while coordinating multiple tasks and stakeholders? If so, we'd love to hear from you.

Leeds

Permanent, Full-Time

Competitive salary + benefits

Summary

We are looking for a positive, flexible and enthusiastic Customer Service Coordinator to join our Leeds ITS team. This is an exciting opportunity to play a key role in managing work requests, coordinating resources and ensuring our customers receive outstanding service every step of the way.

As part of a busy and supportive team, you'll be responsible for managing customer enquiries, scheduling work efficiently, overseeing documentation and supporting the smooth delivery of our services across the UK.

Some of the key deliverables in this role will include:

• Resolving complex customer issues and identifying mutually beneficial solutions.
• Allocating work efficiently using strong problem-solving skills and geographical knowledge of the UK.
• Raising purchase orders and checking customer orders for accuracy.
• Managing multiple contracts and workstreams simultaneously.
• Collating permits, licences and documentation to ensure work is completed safely and compliantly.
• Acting as a key point of contact for incoming calls, enquiries and work requests.
• Ensuring all customer information and requests are accurately recorded.
• Managing work requests in line with agreed service level agreements (SLAs).
• Working closely with operational teams to ensure excellent service delivery.

What We're Looking For

We're seeking someone who can confidently juggle multiple priorities while maintaining excellent attention to detail and a customer-focused approach.

You’ll have:

• Previous experience in a customer service, coordination or administration role.
• Excellent communication and interpersonal skills.
• Strong customer care and relationship management abilities.
• The ability to work effectively under pressure in a busy environment.
• Excellent organisational and time management skills.
• Good working knowledge of Microsoft Office applications, particularly Excel and Word.
• A proactive attitude and a willingness to learn.

Why Join Us?

You’ll be joining a team that values collaboration, professionalism and exceptional customer service. You’ll have the opportunity to make a real impact, develop your skills and contribute to the success of a growing business.

Benefits:

• 25 Days Holiday + Bank Holidays with an option to Buy/Sell additional days
• Pension with a leading provider and up to 8% employer contribution
• Personal Wellbeing and Volunteer Days
• Private Medical Insurance
• Life Assurance
• Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice)
• Flexible benefits to choose from inc: Dental Insurance, Gym Membership, Give As You Earn, Travel Insurance, Tax Free Bikes.

Next Steps:

As a business, we’re on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation.

We’ll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met.

We are a Disability Confident Employer and awarded Gold Standard in the Armed Forces Covenant.

About Us:

We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training.

Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies.

Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.