Operations Support & Scheduling Coordinator

NG Bailey Group; Stevenage; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Pension with up to 8% employer contrib

Private medical insurance

Life assurance

Employee assistance programme

Flexible benefits

Job summary

NG Bailey Group in Stevenage has a vacancy for an Operations Support Centre Coordinator to deliver ICT services across a national estate. You will act as the single point of contact for resource scheduling, change control, and information, ensuring requests are allocated and tracked to SLA standards.

Candidates should have administration and scheduling experience, be organised and team-focused, and ideally hold security clearance (though we can support clearance).

Qualifications

• Previous administration experience in a similar role.
• Experience of resource scheduling.
• Good understanding of geographical areas.
• Able to work in a team environment.

Responsibilities

• Provide the single point of contact for resource, scheduling, change control and general information for all matrix and planned work instructed by the customer.
• Validate the initial work request and allocate appropriate group(s), maintaining status in NG Bailey's Management System.
• Proactively seek closure and completion of each order in line with the applicable SLAs.
• Ensure change requests raised during implementation are validated and agreed with relevant parties before additional work.

Skills

Organisation

Customer-focused

Coordination

Resource scheduling

Geographical awareness

Team player

Administration experience

Tools

Service desk software

Job description

NG Bailey Group in Stevenage has a vacancy for an Operations Support Centre Coordinator to deliver ICT services across a national estate. You will act as the single point of contact for resource scheduling, change control, and information, ensuring requests are allocated and tracked to SLA standards.

Candidates should have administration and scheduling experience, be organised and team-focused, and ideally hold security clearance (though we can support clearance).