Service Delivery Coordinator

P&S Personnel Services Limited; Great Yarmouth; On-site; GBP 28,000 - 36,000; Full time

Job summary

P+S Personnel are recruiting an Assistant Service Manager to join our client in Great Yarmouth. The role reports to the Service Manager and focuses on organising service jobs, communicating with customers and coordinating workshop and offshore activities.

You will plan resources, schedule engineers, manage documentation and use ERP to raise and track service jobs, while upholding QHSE standards and driving service improvements.

Qualifications

• 3+ years' experience in a workshop or service environment.
• Strong organisational and multi-tasking abilities.
• Excellent communication and customer-focused approach.
• Proficient with Microsoft Office applications.
• Familiarity with ERP or service management systems is advantageous.

Responsibilities

• Plan and coordinate workshop and field service activities.
• Schedule engineers, technicians and subcontractors to meet customer requirements.
• Monitor resource availability and maximise utilisation.
• Coordinate emergency breakdown call-outs and ensure timely completion.
• Act as the primary point of contact for service customers, providing regular updates.
• Raise and manage service jobs within the ERP system.
• Prepare work packs, engineer documentation and service reports.
• Liaise daily with Service Engineers, Workshop Supervisors, Stores and Sales Team.
• Arrange travel, accommodation and site access for engineers.
• Prepare quotations and invoices for routine service work.
• Monitor purchase orders, approvals and service costs against quotations.
• Support warranty administration and ensure completed work is invoiced promptly.
• Ensure service activities comply with QHSE procedures.
• Verify engineer training and certification records before mobilisation.
• Assist in identifying opportunities to improve service planning, administration and customer service standards.

Skills

Organisational skills

MS Office

ERP systems experience

Customer communication

Problem solving

Tools

ERP systems

Job description

P+S Personnel are recruiting an Assistant Service Manager to join our client in Great Yarmouth. The role reports to the Service Manager and focuses on organising service jobs, communicating with customers and coordinating workshop and offshore activities.

You will plan resources, schedule engineers, manage documentation and use ERP to raise and track service jobs, while upholding QHSE standards and driving service improvements.