Assistant Service Manager

P&S Personnel Services Limited; Great Yarmouth; On-site; GBP 28,000 - 36,000; Full time

Job summary

P+S Personnel are recruiting an Assistant Service Manager to join our client in Great Yarmouth. The role reports to the Service Manager and focuses on organising service jobs, communicating with customers and coordinating workshop and offshore activities.

You will plan resources, schedule engineers, manage documentation and use ERP to raise and track service jobs, while upholding QHSE standards and driving service improvements.

Qualifications

• 3+ years' experience in a workshop or service environment.
• Strong organisational and multi-tasking abilities.
• Excellent communication and customer-focused approach.
• Proficient with Microsoft Office applications.
• Familiarity with ERP or service management systems is advantageous.

Responsibilities

• Plan and coordinate workshop and field service activities.
• Schedule engineers, technicians and subcontractors to meet customer requirements.
• Monitor resource availability and maximise utilisation.
• Coordinate emergency breakdown call-outs and ensure timely completion.
• Act as the primary point of contact for service customers, providing regular updates.
• Raise and manage service jobs within the ERP system.
• Prepare work packs, engineer documentation and service reports.
• Liaise daily with Service Engineers, Workshop Supervisors, Stores and Sales Team.
• Arrange travel, accommodation and site access for engineers.
• Prepare quotations and invoices for routine service work.
• Monitor purchase orders, approvals and service costs against quotations.
• Support warranty administration and ensure completed work is invoiced promptly.
• Ensure service activities comply with QHSE procedures.
• Verify engineer training and certification records before mobilisation.
• Assist in identifying opportunities to improve service planning, administration and customer service standards.

Skills

Organisational skills

MS Office

ERP systems experience

Customer communication

Problem solving

Tools

ERP systems

Job description

P+S Personnel are pleased to be working on behalf of our client, who is currently looking for an Assistant Service Manager on a full-time, permanent basis located in Great Yarmouth.

Job Summary

As a key member of the team, the successful candidate will report to the Service Manager to drive the growth and success of the business. We are seeking a skilled and proactive individual to be responsible for ensuring that all service jobs are organised and setup with appropriate communication and paperwork in the service department workshop plus offshore, parts enquiries/requisitions as required.

Main Responsibilities

• Plan and coordinate workshop and field service activities.
• Schedule engineers, technicians and subcontractors to meet customer requirements.
• Monitor resource availability and maximise utilisation.
• Coordinate emergency breakdown call-outs and ensure service activities are completed within agreed timescales.
• Act as the primary point of contact for service customers, processing enquiries and providing regular updates.
• Build and maintain strong customer relationships through professional communication.
• Raise and manage service jobs within the ERP system.
• Prepare work packs, engineer documentation and process service reports.
• Maintain accurate service records, customer information and job documentation.
• Liaise daily with Service Engineers, Workshop Supervisors, Stores and the Sales Team.
• Arrange travel, accommodation and site access for engineers where required.
• Prepare quotations and invoices for routine service work.
• Monitor purchase orders, customer approvals and service costs against quotations.
• Support warranty administration and ensure completed work is invoiced promptly.
• Ensure service activities comply with company procedures and QHSE requirements.
• Verify engineer training and certification records before mobilisation.
• Assist in identifying opportunities to improve service planning, administration and customer service standards.

Person Specification

• Previous experience in a Service Co-ordinator, Service Administrator or similar engineering support role.
• Minimum of 3 years' experience within a workshop, engineering or service environment.
• Strong organisational skills with the ability to prioritise multiple tasks.
• Excellent working knowledge of Microsoft Office applications.
• Experience using ERP or service management systems would be advantageous.
• Strong communication skills with a professional and customer-focused approach.
• Good problem-solving skills with the ability to think proactively.
• Understanding of Quality, Health, Safety and Environmental (QHSE) procedures.
• High level of accuracy and attention to detail.
• Ability to work both independently and as part of a team.

Working Hours

• Monday to Friday.
• 37.5 hours per week.
• 08:00 - 16:30 with a 1-hour unpaid lunch break.