Assistant Service Manager

HSB Technical Ltd; Great Yarmouth; On-site; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Good Benefits

Job summary

HSB Technical Ltd is recruiting an Assistant Service Manager to oversee service operations, coordinate workshop and offshore jobs, and ensure efficient, profitable service delivery. The role requires strong organisation, proactive problem solving, and proficient MS Office skills.

You will also handle parts enquiries, quotations, and the procurement of materials to meet workshop and customer needs, while supporting QHSE compliant service delivery across the department.

Qualifications

• Strong knowledge of Microsoft Office suite.
• 3 years’ previous experience in a workshop environment.

Responsibilities

• Coordinate service jobs across the workshop and offshore operations, ensuring correct setup with paperwork and communication.
• Manage parts enquiries and requisitions, prepare formal customer quotations and order products/materials to meet workshop and customer requirements.
• Support the commercial performance of the Service Department by ensuring service work is delivered profitably and in line with QHSE standards.

Skills

Microsoft Office

Job description

Position: Assistant Service Manager

Job ID: (phone number removed)

Location: Great Yarmouth

Rate/Salary: £45,000

Type: Permanent

Benefits: Good Benefits

HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Shipping & Energy and Fire & Security sectors. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas.

Working as the Assistant Service Manager, you will support the continued growth and success of the business by helping to ensure the Service Department operates efficiently and effectively. You will be highly organised and proactive, with strong Microsoft Office skills and a practical approach to problem solving. You should be comfortable thinking on your feet, prioritising workloads and finding solutions when challenges arise.

Your responsibilities will include coordinating service jobs across the workshop and offshore operations, ensuring each job is correctly set up with the appropriate paperwork and communication in place. You will also manage parts enquiries and requisitions, prepare formal customer quotations and order products and materials to meet workshop and customer requirements.

In addition, you will support the commercial performance of the Service Department by helping to ensure service work is delivered profitably, efficiently and in line with the company’s QHSE standards.

Duties and responsibilities of the Assistant Service Manager:

• As the Assistant Service Manager, you will support the Service Manager with the day-to-day running of the department.


• Support the continued growth and success of the business by helping to ensure the Service Department operates efficiently and effectively.


• You should be comfortable thinking on your feet, prioritising workloads and finding solutions when challenges arise.


• Your responsibilities will include coordinating service jobs across the workshop and offshore operations, ensuring each job is correctly set up with the appropriate paperwork and communication in place. You will also manage parts enquiries and requisitions, prepare formal customer quotations and order products and materials to meet workshop and customer requirements.


• In addition, you will support the commercial performance of the Service Department by helping to ensure service work is delivered profitably, efficiently and in line with the company’s QHSE standards.


• Plan and coordinate workshop, field and offshore service jobs.


• Schedule engineers and subcontractors to meet customer requirements.


• Manage service jobs from initial enquiry through to completion and invoicing.


• Act as a key point of contact for customers, providing updates throughout each job.


• Prepare quotations, work packs, purchase orders and service documentation.


• Coordinate parts, travel, accommodation and site access where required.


• Monitor job costs and ensure service work is delivered efficiently and profitably.


• Ensure engineers have the correct training and certification before mobilisation.


• Maintain accurate records and support company QHSE and ISO requirements.


• Support and develop office and workshop staff.


• Identify opportunities to improve service delivery and internal processes.

Qualifications and requirement for the Assistant Service Manager:

• Understanding of QHSE in a similar working environment.


• Strong knowledge of all Microsoft Packages.


• 3 years’ previous experience in a workshop environment.


• Drivers Licence