Service Delivery Co-Ordinator

Alternative Heat Ltd; Armagh; On-site; GBP 23,000 - 32,000; Full time

Job summary

Alternative Heat Ltd, head office Banbridge, invites applications for a Service Delivery Co-Ordinator. You will support the Service & Maintenance Manager by scheduling planned, remedial and reactive maintenance, monitoring progress, and ensuring client expectations are met.

This role requires strong accounts-based administration, excellent organisation and communication, and the ability to coordinate engineers, customers and management.

Qualifications

• Background in accounts-based administration preferred.
• Strong organisational and communication skills essential.
• Ability to coordinate engineers, customers and management.

Responsibilities

• Schedule planned, remedial and reactive maintenance works.
• Monitor ongoing jobs to meet deadlines and customer expectations.
• Check engineers' service reports and prepare quotations and invoices.
• Produce weekly and monthly performance reports and manage general admin tasks.

Skills

Accounts administration

Scheduling

Communication

Liaison with clients

Job description

Service Delivery Co-Ordinator

Department: Service and Maintenance

Employment Type: Permanent - Full Time

Location: Alternative Heat Head Office

Reporting To: Service & Maintenance Manager

Description

What We Do: We provide fully integrated renewable energy solutions, from design and installation through to long-term operation and maintenance, supporting public and commercial organisations across the UK and Ireland. By delivering Heat as a Service, we provide reliable, low-carbon heating infrastructure, offering a fully managed solution that supports our client's decarbonisation goals in transitioning to sustainable heating. We take genuine pride in the long-standing relationships we have built, working closely with our clients as trusted partners and continuing to support them on their journey towards net zero.

Role Overview: The ideal candidate will have a background in accounts based administration, in working as part of a team. Collating and processing documents through to invoice stage.

The candidate will be responsible for coordinating the day-to-day operations of the service and maintenance team within the company. This role requires exceptional organizational, administrative, and communication skills to ensure smooth scheduling, customer service, and effective administration of service calls, maintenance tasks, and related processes.

This role is vital to maintaining the efficient operation of the company’s service and maintenance activities, providing a critical link between engineers, customers, and the overall business. The successful candidate will have a hands-on approach to service administration and thrive in a fast-paced, customer-focused environment.

Job Title | Service Delivery Co-ordinator

Location | Banbridge, Head Office

Hours | Monday-Thursday 8am-5pm and Friday 8am-3pm

Salary | Competitive Depending on Experience

Responsible to | Service & Maintenance Manager

What You’ll be Doing

The successful candidate will work closely with the Service and Maintenance Manager to schedule planned, remedial and reactive maintenance works, while monitoring ongoing jobs to ensure deadlines are met and client expectations are managed. Responsibilities will include checking engineers’ completed service reports daily to ensure accuracy and timely submission to clients, preparing and issuing quotations and invoices based on completed reports, producing weekly and monthly performance reports, and carrying out general administrative duties as required by management.