Service Co-ordinator

Complete Security Recruitment Ltd; Gloucester; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Life Insurance

Private Medical Insurance

25 Days Holiday + Bank Holidays

Job summary

Complete Security Recruitment Ltd is seeking a Service & Maintenance Coordinator to oversee a regional service engineering team from Gloucestershire. You will maintain diaries, coordinate visits, and ensure accurate invoicing and job logging, with opportunities to drive efficiency and customer satisfaction.

The role emphasizes strong organisation, proficient use of Excel and Word, and the ability to communicate effectively within a team in a fast-paced environment.

Qualifications

• Administrative experience preferred but not essential.
• Strong knowledge of Excel and Word.
• Organised and able to multitask.
• Excellent communication and interpersonal skills.
• Ability to work effectively within a team.

Responsibilities

• Manage the diary of a regional service engineers team.
• Ensure service visits are completed on time and within budget.
• Log off and invoice jobs daily; book repeat actions and identify further work.
• Project manage workload as requested by the coordinator.
• Book services via telephone and email (inbound/outbound).
• Manage role-specific databases.
• Produce regular reports.

Skills

Administrative experience

Interpersonal skills

Communication skills

Teamwork

Time management

Problem-solving

Tools

Excel

Word

Job description

Job Title

Job Title: Service & Maintenance Coordinator

Location

Gloucestershire

Salary

£30,000 - £35,000

Benefits

• Life Insurance
• Private Medical Insurance
• 25 Days Holiday + Bank Holidays

About Us

Our client is a well-established security and fire protection business based in Gloucestershire, with systems installed across the UK and parts of Europe. They pride themselves on installing and maintaining bespoke security and fire protection solutions using the latest proven technology.

Having grown from small beginnings into a substantial, multi-disciplined company, they\'ve built a strong reputation for service, reliability and uncompromising expertise, earned through recommendations from satisfied customers, local authorities and business providers.

They deliver a wide range of services to clients, supported by a dedicated 24-hour service team, with a continued focus on fulfilling client requirements and expectations as the business has grown.

Our client holds leading industry accreditations for both security and fire alarm systems and is an approved installer for numerous police forces across the UK and Ireland.

The Role

This fast-paced role is an exciting opportunity for the successful candidate to coordinate an efficient Service & Maintenance Team, providing regular liaison with clients, engineers and accounts. Full training will be given.

Main Duties

• Manage the diary of a team of regional service engineers
• Ensure service visits are completed on time and in budget
• Ensure jobs are logged off and invoiced daily, with repeat actions booked and further work identified where required
• Project manage workload as requested by the coordinator
• Efficiently book services via telephone (inbound and outbound) and email
• Manage databases specific to the role
• Produce reports

Skills Required

• Previous experience in an administrative role is beneficial but not essential
• Good working knowledge of Excel and Word
• Organised and able to multitask
• Excellent communication and interpersonal skills
• Ability to work and communicate effectively within a team

About You

• Ability to work well under pressure
• Proactive problem-solving abilities
• Able to work alone or as part of a team
• Excellent communication skills
• Excellent timekeeping
• Good written standards