Service Coordinator (Fixed-Term Contract)

KDM Hire Ltd.; Cookstown; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

KDM Hire Ltd. invites applications for a Service Coordinator to join our Head Office in Cookstown on a fixed-term contract.

You will provide breakdown support to customers, process bookings for plant service, inspections and repairs, and contribute to our high standard of customer service. Key duties include expediting the service team, prioritising tasks, and generating service reports while ensuring all procedures and documentation are completed.

Qualifications

• Strong IT and administrative skills with knowledge of CRM and ERP systems.
• Resilience, dependability and passion for providing a great service.
• Energy and drive to get things done, taking ownership of your role.
• Strong communication and interpersonal skills.
• Minimum 2 years’ recent administrative experience in a similar industry.

Responsibilities

• Provide breakdown support to customers, expedite service team response and communicate progress.
• Prioritise in-house repair tasks and advise sales on availability.
• Run routine service and repair reports.
• Ensure service procedures are followed and documentation filed accurately.
• Adhere to KDM Hire Damage Procedure and liaise with customers as required.

Skills

IT skills

Administrative skills

CRM systems

Interpersonal skills

Tools

CRM software

ERP systems

Job description

Give your administration skills a new challenge! We have a fantastic opportunity for a Service Coordinator to join our experienced team at Head Office in Cookstown on a fixed-term contract. The successful candidate will provide breakdown support to customers, process bookings for plant service, inspections and repairs, and contribute to our excellent levels of customer service.

What you will do:

• Provide breakdown support to customers, expedite service team response, monitor progress and communicate to all parties.
• Prioritise in house repair tasks to service team and advise sales staff on availability.
• Run routine service and repair reports.
• Ensure all service department procedures are followed, and all documentation is accurately completed and filed.
• Ensure the KDM Hire Damage Procedure is adhered to and liaise with customer as required.
• Demonstrate excellent customer service in terms of attitude and action.

What you will need:

• Strong IT and administrative skills with a working knowledge of CRM and ERP systems.
• Resilience, dependability and a passion for providing a great service.
• Energy and drive to get things done, taking ownership of your role and taking pride in your work.
• Strong communication and interpersonal skills.
• A minimum of 2 years’ recent administrative experience in a similar industry would be desirable.

KDM Hire is a professional and dynamic business which has grown to become one of the UK and Ireland’s leading equipment rental companies. With over 35 years of experience within the industry, our passion remains the same to simply do ‘whatever it takes’ to deliver quality equipment and services to our customers.

We take PRIDE in our work, our customers and our company and we look for people that share our values: Positivity, Responsibility, Integrity, Determination, Energy.

Hours of work:

Monday – Thursday 7.30am – 5pm & Friday 7.30am – 4pm, 41.5 hrs per week