Service Delivery Assistant

CEMP; East Devon; Hybrid; GBP 24,000 - 26,000; Full time

Job summary

A local government authority is seeking a highly motivated Service Delivery Assistant to join its IMT Configuration and Asset Team. The role requires excellent customer service skills, efficient data management, and the ability to work independently and as part of a team. This position offers a competitive salary, generous holidays, and flexible working options to promote work-life balance.

Benefits

Competitive salary

Generous holiday entitlement

Health and wellbeing services

Flexible working opportunities

Local Government Pension Scheme

Qualifications

• Must have excellent customer service skills.
• Ability to work independently and collaboratively.
• Efficient data entry skills required.

Responsibilities

• Provide and deliver Asset Management functions.
• Accurately enter and record key IMT data.
• Develop effective working relationships with customers.

Skills

Excellent customer service skills

Ability to work independently

Efficient data entry

Good communication and organisational skills

Job description

Service Delivery Assistant | 8806 | Permanent Contract | 37 hours per week | £24,294 to £25,979 per annum | Scale E | County Hall

Overview

We are looking for a highly motivated and flexible individual to join the busy IMT Configuration and Asset Team at Norfolk County Council as a Service Delivery Assistant. The role involves a high level of customer contact as the IMT Configuration and Asset Team is responsible for managing the IMT assets across Norfolk County Council. The role requires you to provide an efficient and effective delivery of the functions of Asset Management, enabling enquiries and requests at all levels to be dealt with in a timely manner to assist in the timely resolution of their request.

You will need to have the ability to work independently and as part of a team providing an efficient and accurate entry and recording of key IMT data and collation of information to support the progression of requests to customers which include NCC Members, Chief Officers, staff, school staff and users from partner organisations. The post holder must have excellent customer service skills and have the ability to develop effective working relationships with a range of customers from different services and IMT colleagues in a pressurised environment.

We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity.

For an informal conversation about the role please contact Jo Thornton at.

Responsibilities

• Provide and deliver the functions of Asset Management, handling enquiries and requests in a timely manner to assist in resolution.
• Accurately enter and record key IMT data and collate information to support progression of requests to customers (including NCC Members, Chief Officers, staff, school staff and users from partner organisations).
• Develop and maintain effective working relationships with customers and IMT colleagues in a pressurised environment.

Qualifications/Requirements

• Excellent customer service skills.
• Ability to work independently and as part of a team.
• Efficient data entry and information collation to support service requests.
• Comfort with hybrid/flexible working and ensuring reliable connectivity.
• Good communication and organisational skills.

Benefits

• Competitive salary
• Generous holiday entitlement
• Health and wellbeing services including fast-track physiotherapy and free counselling
• Flexible working opportunities including flexi-time, part-time, remote and hybrid working
• Financial benefits including:
• Norfolk Rewards employee discounts program
• A Blue Light card for eligible workers
• Relocation expenses (where applicable)
• Advance of expenses for business travel
• Local Government Pension Scheme with employer contributions, life assurance, and dependants pensions
• Tax-efficient pension enhancements and bike schemes
• Car lease scheme for greener travel (subject to eligibility)
• A referral payment if you refer someone to a hard-to-fill job

Redeployment closing date: 8th September at 23:59. All other applicants closing date: 22nd September at 23:59.