Service Delivery Agent

Switch Car Rental; City of Edinburgh; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Company pension scheme

Employee discount scheme

Funded Summer and Christmas events

Cycle to work scheme

Discounted car hire rates

Friendly and supportive working enviro

Job summary

Switch Car Rental is seeking a Service Delivery Agent for the Edinburgh West area. You will deliver and collect vehicles, inspect for damage, and conduct safety checks to ensure roadworthiness and customer satisfaction.

The role requires flexible hours and a customer-focused approach. Based in Edinburgh West, you will work as part of a friendly team, maintaining high standards of cleanliness, documentation accuracy, and professional conduct while promoting the company values and services to

Qualifications

• Holds a full manual driving licence for a minimum of 12 months.
• Flexible approach to working hours, rotas and locations.
• Meticulous about inspections, safety checks and damage documentation.
• Excellent verbal and written communication with customers.
• Effective time management and task prioritisation.
• Prioritises safety and adheres to procedures.

Responsibilities

• Deliver and collect vehicles from various locations.
• Identify and record vehicle damage using company procedures.
• Perform safety checks before delivery and at quality inspection stages.
• Complete fuel sheets accurately and clearly.
• Prepare vehicles for handover following safety guidelines.
• Clean vehicles to meet company standards and customer expectations.
• Conduct security checks and verify rental documents as required.
• Complete required paperwork and logs.
• Follow Switch vehicle procedures at all times.
• Communicate clearly with customers and colleagues, verbally and in writing.
• Drive carefully and considerately.
• Present a neat, company-appropriate appearance.
• Represent the company positively in all interactions.

Skills

Driving Licence

Flexibility

Attention to Detail

Communication

Organisational Skills

Safety Consciousness

Job description

Official rental partner to England Rugby

Service Delivery Agent

Edinburgh West

Whether you have previous experience or not — we will have a role for you!

THE ROLE

As a Service Delivery Agent, you will ensure all vehicles are thoroughly cleaned and inspected throughout the workday. You will conduct thorough inspections, identifying any pre- and post-rental damage, following Switch’s management processes.

Location - Edinburgh West

MAIN DUTIES

• Deliver and collect vehicles from various locations
• Identify and record vehicle damage using appropriate documentation/systems per Switch's damage management procedure
• Perform comprehensive vehicle safety checks before delivery and at quality inspection stages
• Accurately and clearly complete fuel sheets
• Debowse vehicles as instructed, adhering to safety guidelines
• Clean vehicles thoroughly to meet company standards and customer requirements
• Undertake security checks and verify rental documentation as required
• Complete any necessary paperwork
• Comply with all Switch vehicle procedures
• Communicate accurately and appropriately, both verbally and in writing
• Drive carefully and considerately
• Dress according to company uniform standards, maintaining a clean and smart appearance
• Act as an ambassador of the company, promoting company interests at all times

SKILLS, EXPERIENCE, AND QUALIFICATIONS

• Driving Skills: Holds a full manual driving license for a minimum of 12 months. Demonstrates careful and considerate driving behaviour, ensuring the safety of passengers, vehicles and other road users
• Flexibility: Exhibits a flexible approach to working hours, rotas and locations
• Attention to Detail: Has an eye for detail, particularly when conducting vehicle inspections and documenting any damage. Ensures thoroughness in vehicle safety checks, cleanliness and maintenance
• Communication Skills and customer service orientated
• Organisational Skills: Efficiently manages time and tasks, ensuring timely delivery and collection of vehicles
• Safety Conscious: Prioritises safety in all tasks, adhering to company procedures and guidelines. Ensures vehicles are roadworthy and meets all safety standards before use.

BENEFITS

• Company pension scheme
• Employee discount scheme
• Funded Summer and Christmas events
• Cycle to work schemes
• Discounted car hire rates
• Friendly and supportive working environment

We regularly update our openings with new opportunities.