Service Delivery Agent

Switch Car Rental; Leicester; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Company pension scheme

Employee discount scheme

Funded Summer and Christmas events

Cycle to work schemes

Discounted car hire rates

Friendly and supportive working环境

Job summary

Switch Car Rental, official rental partner to England Rugby, is seeking a Service Delivery Agent in Leicester. You will ensure vehicles are cleaned and inspected, identify pre- and post-rental damage, and follow Switch’s procedures throughout the day.

You will deliver and collect vehicles, conduct safety checks, complete fuel sheets, perform security checks, and maintain accurate documentation. The role emphasizes safety, customer service, and representing the company with a neat appearance.

Qualifications

• Full manual driving licence held for at least 12 months.
• Flexible approach to working hours, rotas and locations.
• Strong attention to detail in vehicle inspections and documentation.
• Excellent communication and customer service orientation.
• Good time management and task coordination.
• Prioritises safety and adheres to procedures.

Responsibilities

• Deliver and collect vehicles from various locations.
• Identify and record vehicle damage using procedures.
• Perform thorough safety checks before delivery and at inspections.
• Complete fuel sheets accurately.
• Undertake safety checks and verify rental documentation.
• Complete required paperwork and maintain documentation.
• Comply with all vehicle procedures and standards.

Skills

Driving Skills

Flexibility

Attention to Detail

Communication Skills

Organisational Skills

Safety Consciousness

Job description

Official rental partner to England Rugby

Service Delivery Agent

Whether you have previous experience or not — we will have a role for you!

THE ROLE

As a Service Delivery Agent, you will ensure all vehicles are thoroughly cleaned and inspected throughout the workday. You will conduct thorough inspections, identifying any pre- and post-rental damage, following Switch’s management processes.

Location - Leicester

MAIN DUTIES

• Deliver and collect vehicles from various locations
• Identify and record vehicle damage using appropriate documentation/systems per Switch's damage management procedure
• Perform comprehensive vehicle safety checks before delivery and at quality inspection stages
• Accurately and clearly complete fuel sheets
• Debowse vehicles as instructed, adhering to safety guidelines
• Clean vehicles thoroughly to meet company standards and customer requirements
• Undertake security checks and verify rental documentation as required
• Complete any necessary paperwork
• Comply with all Switch vehicle procedures
• Communicate accurately and appropriately, both verbally and in writing
• Drive carefully and considerately
• Dress according to company uniform standards, maintaining a clean and smart appearance
• Act as an ambassador of the company, promoting company interests at all times

SKILLS, EXPERIENCE, AND QUALIFICATIONS

• Driving Skills: Holds a full manual driving license for a minimum of 12 months. Demonstrates careful and considerate driving behaviour, ensuring the safety of passengers, vehicles and other road users
• Flexibility: Exhibits a flexible approach to working hours, rotas and locations
• Attention to Detail: Has an eye for detail, particularly when conducting vehicle inspections and documenting any damage. Ensures thoroughness in vehicle safety checks, cleanliness and maintenance
• Communication Skills and customer service orientated
• Organisational Skills: Efficiently manages time and tasks, ensuring timely delivery and collection of vehicles
• Safety Conscious: Prioritises safety in all tasks, adhering to company procedures and guidelines. Ensures vehicles are roadworthy and meets all safety standards before use.

BENEFITS

• Company pension scheme
• Employee discount scheme
• Funded Summer and Christmas events
• Cycle to work schemes
• Discounted car hire rates
• Friendly and supportive working environment

We’d love to have you on board.

We regularly update our openings with new opportunities.