Service Delivery Agent

Switch Car Rental; Cardiff; Hybrid; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Company pension scheme

Employee discount scheme

Funded Summer and Christmas events

Cycle to work schemes

Discounted car hire rates

Friendly and supportive working環境

Job summary

Switch Car Rental is seeking a Service Delivery Agent in Cardiff to ensure vehicles are cleaned, inspected and documented to Switch standards. You will deliver and collect vehicles, check for pre- and post-rental damage, and complete all paperwork with precision.

The role emphasises safety, customer service, and ambassadorial conduct as you maintain cleanliness and roadworthiness across routes and locations in the Cardiff area.

Qualifications

• Full manual driving licence held for at least 12 months.
• Flexible with hours, rotas and locations.
• Strong attention to detail during inspections and documentation.
• Clear communication and customer service orientation.
• Effective time management to deliver and collect vehicles.
• Prioritises safety and adheres to procedures.

Responsibilities

• Deliver and collect vehicles from various locations.
• Identify and record vehicle damage using documentation and procedures.
• Perform thorough safety checks before delivery and at inspections.
• Complete fuel sheets clearly and accurately.
• Ensure vehicles are clean, roadworthy and meet standards.
• Undertake security checks and verify rental documents.
• Complete necessary paperwork and comply with company procedures.
• Communicate accurately, both verbally and in writing.
• Promote Switch interests as an ambassador.
• Dress per uniform standards and maintain smart appearance.
• Drive carefully and considerately.

Skills

Driving

Flexibility

Attention to Detail

Communication

Organisational Skills

Safety Awareness

Job description

Official rental partner to England Rugby

Service Delivery Agent

Cardiff

Whether you have previous experience or not — we will have a role for you!

THE ROLE

As a Service Delivery Agent, you will ensure all vehicles are thoroughly cleaned and inspected throughout the workday. You will conduct thorough inspections, identifying any pre- and post-rental damage, following Switch’s management processes.

Location - Cardiff

MAIN DUTIES

• Deliver and collect vehicles from various locations
• Identify and record vehicle damage using appropriate documentation/systems per Switch's damage management procedure
• Perform comprehensive vehicle safety checks before delivery and at quality inspection stages
• Accurately and clearly complete fuel sheets
• Debowse vehicles as instructed, adhering to safety guidelines
• Clean vehicles thoroughly to meet company standards and customer requirements
• Undertake security checks and verify rental documentation as required
• Complete any necessary paperwork
• Comply with all Switch vehicle procedures
• Communicate accurately and appropriately, both verbally and in writing
• Drive carefully and considerately
• Dress according to company uniform standards, maintaining a clean and smart appearance
• Act as an ambassador of the company, promoting company interests at all times

SKILLS, EXPERIENCE, AND QUALIFICATIONS

• Driving Skills: Holds a full manual driving license for a minimum of 12 months. Demonstrates careful and considerate driving behaviour, ensuring the safety of passengers, vehicles and other road users
• Flexibility: Exhibits a flexible approach to working hours, rotas and locations
• Attention to Detail: Has an eye for detail, particularly when conducting vehicle inspections and documenting any damage. Ensures thoroughness in vehicle safety checks, cleanliness and maintenance
• Communication Skills and customer service orientated
• Organisational Skills: Efficiently manages time and tasks, ensuring timely delivery and collection of vehicles
• Safety Conscious: Prioritises safety in all tasks, adhering to company procedures and guidelines. Ensures vehicles are roadworthy and meets all safety standards before use.

BENEFITS

• Company pension scheme
• Employee discount scheme
• Funded Summer and Christmas events
• Cycle to work schemes
• Discounted car hire rates
• Friendly and supportive working environment

We regularly update our openings with new opportunities.