Service Delivery Agent

Switch Car Rental; Norwich; Hybrid; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Company pension scheme

Employee discount scheme

Funded Summer and Christmas events

Cycle to work schemes

Discounted car hire rates

Friendly and supportive working环境

Job summary

Switch Car Rental is seeking a Service Delivery Agent to ensure vehicles are cleaned, inspected, and ready for rental in Norwich. You will identify pre- and post-rental damage and follow Switch’s processes throughout the day.

The role emphasizes safety checks, accurate documentation, and meeting company standards while delivering friendly, professional service to customers and stakeholders.

Qualifications

• Driving license with full manual license for at least 12 months.
• Flexible with working hours, rotas and locations.
• Eye for detail in vehicle inspections and damage reporting.
• Strong communication and customer service orientation.
• Efficient time and task management for timely vehicle delivery/collection.
• Safety-focused and compliant with company procedures.

Responsibilities

• Deliver and collect vehicles from various locations.
• Identify and record vehicle damage using documentation/systems.
• Perform comprehensive vehicle safety checks before delivery and at quality inspections.
• Complete fuel sheets accurately.
• Debowse vehicles following safety guidelines.
• Clean vehicles to company standards and customer requirements.
• Conduct security checks and verify rental documentation as required.
• Complete necessary paperwork.
• Comply with Switch vehicle procedures.
• Communicate clearly, verbally and in writing.
• Drive carefully and considerately.
• Maintain smart appearance per uniform policy.
• Act as an ambassador for the company.

Skills

Driving

Flexibility

Attention to Detail

Communication

Organisational

Safety Conscious

Job description

Official rental partner to England Rugby

Service Delivery Agent

Whether you have previous experience or not — we will have a role for you!

THE ROLE

As a Service Delivery Agent, you will ensure all vehicles are thoroughly cleaned and inspected throughout the workday. You will conduct thorough inspections, identifying any pre- and post-rental damage, following Switch’s management processes.

Location - Norwich

MAIN DUTIES

• Deliver and collect vehicles from various locations
• Identify and record vehicle damage using appropriate documentation/systems per Switch's damage management procedure
• Perform comprehensive vehicle safety checks before delivery and at quality inspection stages
• Accurately and clearly complete fuel sheets
• Debowse vehicles as instructed, adhering to safety guidelines
• Clean vehicles thoroughly to meet company standards and customer requirements
• Undertake security checks and verify rental documentation as requiredli>
• Complete any necessary paperwork
• Comply with all Switch vehicle procedures
• Communicate accurately and appropriately, both verbally and in writing
• Drive carefully and considerately
• Dress according to company uniform standards, maintaining a clean and smart appearance
• Act as an ambassador of the company, promoting company interests at all times

SKILLS, EXPERIENCE, AND QUALIFICATIONS

• Driving Skills: Holds a full manual driving license for a minimum of 12 months. Demonstrates careful and considerate driving behaviour, ensuring the safety of passengers, vehicles and other road users
• Flexibility: Exhibits a flexible approach to working hours, rotas and locations
• Attention to Detail: Has an eye for detail, particularly when conducting vehicle inspections and documenting any damage. Ensures thoroughness in vehicle safety checks, cleanliness and maintenance
• Communication Skills and customer service orientated
• Organisational Skills: Efficiently manages time and tasks, ensuring timely delivery and collection of vehicles
• Safety Conscious: Prioritises safety in all tasks, adhering to company procedures and guidelines. Ensures vehicles are roadworthy and meets all safety standards before use.

BENEFITS

• Company pension scheme
• Employee discount scheme
• Funded Summer and Christmas events
• Cycle to work schemes
• Discounted car hire rates
• Friendly and supportive working environment

We regularly update our openings with new opportunities.