Service Delivery Agent

Switch Car Rental; Crawley; Hybrid; GBP 21,000 - 32,000; Full time

Job summary

Switch Car Rental is seeking a Service Delivery Agent at its Crawley location. You will deliver and collect vehicles, perform thorough pre- and post-rental inspections, and manage damage records while maintaining safety and customer service standards.

Strong attention to detail, flexible hours, and a safety-minded approach are essential as you represent Switch in daily operations and interact with customers and teams.

Qualifications

• Driving: Full manual license with at least 12 months on the road.
• Flexible approach to working hours, rotas and locations.
• Attention to detail during inspections and paperwork.
• Strong customer service mindset and communication skills.
• Efficient time and task management for vehicle delivery/collection.
• Prioritises safety and adheres to procedures.

Responsibilities

• Deliver and collect vehicles from various locations.
• Identify and record vehicle damage using proper documentation.
• Perform comprehensive safety checks before delivery and at quality inspections.
• Complete fuel sheets accurately and clearly.
• Ensure vehicles are clean and meet standards before handover.
• Verify rental documentation and conduct security checks as required.
• Complete paperwork and comply with Switch procedures.
• Communicate clearly, both verbally and in writing.

Skills

Manual driving

Flexible hours

Attention to detail

Customer service

Organisational skills

Safety conscious

Job description

Official rental partner to England Rugby

Belfast

Whether you have previous experience or not — we will have a role for you!

THE ROLE

As a Service Delivery Agent, you will ensure all vehicles are thoroughly cleaned and inspected throughout the workday. You will conduct thorough inspections, identifying any pre- and post-rental damage, following Switch’s management processes.

Location - Crawley

MAIN DUTIES

• Deliver and collect vehicles from various locations
• Identify and record vehicle damage using appropriate documentation/systems per Switch's damage management procedure
• Perform comprehensive vehicle safety checks before delivery and at quality inspection stages
• Accurately and clearly complete fuel sheets
• Debowse vehicles as instructed, adhering to safety guidelines
• Clean vehicles thoroughly to meet company standards and customer requirements
• Undertake security checks and verify rental documentation as required
• Complete any necessary paperwork
• Comply with all Switch vehicle procedures
• Communicate accurately and appropriately, both verbally and in writing
• Drive carefully and considerately
• Dress according to company uniform standards, maintaining a clean and smart appearance
• Act as an ambassador of the company, promoting company interests at all times

SKILLS, EXPERIENCE, AND QUALIFICATIONS

• Driving Skills: Holds a full manual driving license for a minimum of 12 months. Demonstrates careful and considerate driving behaviour, ensuring the safety of passengers, vehicles and other road users
• Flexibility: Exhibits a flexible approach to working hours, rotas and locations
• Attention to Detail: Has an eye for detail, particularly when conducting vehicle inspections and documenting any damage. Ensures thoroughness in vehicle safety checks, cleanliness and maintenance
• Communication Skills and customer service orientated
• Organisational Skills: Efficiently manages time and tasks, ensuring timely delivery and collection of vehicles
• Safety Conscious: Prioritises safety in all tasks, adhering to company procedures and guidelines. Ensures vehicles are roadworthy and meets all safety standards before use.

BENEFITS

• Company pension scheme
• Employee discount scheme
• Funded Summer and Christmas events
• Cycle to work schemes
• Discounted car hire rates
• Friendly and supportive working environment

We regularly update our openings with new opportunities.