Customer Service Advisor

Bidcorp; Whetsted; On-site; GBP 24,000 - 32,000; Full time

Job summary

Bidfood is seeking a Customer Services Executive to join our team Tuesday to Saturday. You will handle customer inquiries by phone and email, resolve issues promptly and work with colleagues across the depot to maintain high service standards.

The role focuses on delivering accurate information, managing communications, and supporting continual improvements to processes in a food distribution environment. Bank holidays on rota are required.

Qualifications

• Experience in customer service environments, including handling inquiries by phone and email.
• Strong communication and organisation skills are essential.
• Good IT and basic finance awareness helpful in food distribution.

Responsibilities

• Handle and resolve customer issues via phone, email and colleagues.
• Suggest improvements to communication and processes to raise standards.
• Maintain accurate records and data across systems.
• Collaborate with depot teams to deliver high-quality service.

Skills

Customer service

Communication

Problem solving

Attention to detail

Job description

Customer Services Executive - Tuesday to Saturday

There’s every chance you’ll have eaten our food, so why not share our success and come and work for us? Bidfood is a leading wholesale food distributor and the preferred supplier for over 60,000 customers across the UK, ranging from pubs to schools, from restaurants to care homes and everything in between.

From Lands End to John O’Groats, whether our customers want just a teaspoon or a full range of catering supplies, we’ll supply their needs. We work as a team to provide every food option from quality ingredients to finished meals, including a number of own brand ranges as well as all the big brands and regional specialties. We believe in our food, and we know that our people are so very important in our success. working for us, you’ll not be just a number; you’ll be part of an inspiring team where your views count.

This is a key role, focusing on providing effective, timely and high quality services to all our customers. You will handle and resolve a wide range of customer services issues on the phone, via email or your colleagues; using your excellent judgement and communication skills, and your passion for excellent service. Not only that, but you will seek to implement improvements to communication and processes to raise standards even further.

You must be a skilled and natural customer service advocate with understanding of its importance in a food distribution environment. Your attention to detail and organisation will be excellent, backed up with strong IT and finance skills.

Success in this role will utilise all your influence and impact with colleagues’ right across the depot, to ensure a shared commitment to the highest standards of customer service.

You will be required to work Bank Holidays on a rota basis.