Customer Experience Advisor (Term Time)

Bidfood UK; Salford; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

25 days holiday (plus bank holidays)

Pension plan

Life cover

Health plan

Job summary

Bidfood UK is seeking a proactive customer service advocate to join our team in Salford. You’ll handle customer inquiries by phone and email, resolve issues with accuracy, and support colleagues across the depot to maintain high service standards.

This term-time only contract requires excellent communication, strong organisation, and a willingness to learn our processes. You’ll be part of a welcoming team that values customer care and reliability.

Qualifications

• Experience in a customer service role is preferred.
• Excellent communication and problem-solving skills.
• Able to manage multiple channels (phone, email) and prioritise tasks.

Responsibilities

• Handle and resolve customer inquiries by phone and email.
• Collaborate with depot colleagues to resolve issues.
• Identify process improvements to raise service levels.

Skills

Customer service

Excellent communication

Attention to detail

Tools

MS Office

Job description

Bidfood UK is seeking a proactive customer service advocate to join our team in Salford. You’ll handle customer inquiries by phone and email, resolve issues with accuracy, and support colleagues across the depot to maintain high service standards.

This term-time only contract requires excellent communication, strong organisation, and a willingness to learn our processes. You’ll be part of a welcoming team that values customer care and reliability.