Service & Customer Experience Advisor (Toyota Brand)

Steven Eagell Group; Northampton; Remote; GBP 28,000 - 32,000; Full time

Benefits offered by this job

25 days annual leave

Birthday off

Car Benefit Scheme

Sales incentives

Comprehensive training

Company pension

Death in Service

Perk Box discounts

Medical cover

Job summary

Steven Eagell Group is seeking a Service Advisor for Toyota Northampton. You will be the front-line, customer-facing link in service, guiding customers through the service journey and delivering exceptional aftersales care.

The role focuses on accurate estimates, scheduling, workshop coordination and identifying sales opportunities, with the chance to progress within a family-run automotive retailer.

Qualifications

• Experience in customer service, ideally in automotive but not essential.
• Strong communication and ability to explain complex matters clearly.
• Ability to multi-task and stay organised in a busy service environment.

Responsibilities

• Deliver exceptional aftersales customer care and build rapport with customers.
• Provide accurate service estimates and coordinate scheduling/workshop workflow.
• Identify sales opportunities and promote genuine parts and services.

Skills

Customer service

Communication

Proactive attitude

Job description

Steven Eagell Group is seeking a Service Advisor for Toyota Northampton. You will be the front-line, customer-facing link in service, guiding customers through the service journey and delivering exceptional aftersales care.

The role focuses on accurate estimates, scheduling, workshop coordination and identifying sales opportunities, with the chance to progress within a family-run automotive retailer.