Service Advisor

Steven Eagell Group; St Albans; Remote; GBP 32,000 - 39,000; Full time

Benefits offered by this job

25 days annual leave + Birthday Off

Car Benefit Scheme

Staff discounts

Job summary

Steven Eagell Group is seeking a Service Advisor for Toyota St Albans. You will be the face of aftersales, handling service journeys from check-in to delivery and supporting customers with accurate estimates and timely communication.

The role requires a full UK driving licence, excellent customer service and strong communication skills. You will work in a busy garage environment, earning a base salary with guarantees and potential OTE, along with company benefits.

Qualifications

• Experience in customer service, ideally in automotive settings.
• Strong communication and problem-solving abilities.
• Able to take initiative and manage multiple tasks.

Responsibilities

• Deliver exceptional aftersales customer care and build rapport with customers.
• Manage the service journey end-to-end, including scheduling and workshop coordination.
• Identify sales opportunities and promote genuine parts and services.
• Follow up to ensure complete customer satisfaction and ensure a seamless service experience.

Skills

Customer service

Communication skills

Proactive attitude

Team player

Education

Full UK Driving Licence

Job description

## Service AdvisorApply: Toyota St Albans: Full time: Posted 2 Days Ago: End Date: November 19, 2026 (10 days left to apply): JR100565**Salary:** from £28,000 base, with £30,000 guaranteed in the first 12 months. £35,000 OTE**Must Have**: A Full UK Driving License## **About Steven Eagell**As an established, family-run automotive retailer in the UK, Steven Eagell Group specialises in the sale of new and used vehicles, alongside comprehensive aftersales services. We take pride in offering a wide range of exciting career opportunities across sales, customer service, technical, administrative and management roles from entry-level positions through to senior leadership.As a family-run business, we value teamwork, integrity and long-term career development, creating an environment where individuals can grow and thrive. Whether you have a passion for sales and delivering exceptional customer experiences, strong organisational and financial skills, or technical expertise in automotive diagnostics and repair, there is a place for you within our team.**Your Responsibilities as a Service Advisor:**Customers spend more time with Service than Sales, making the Service Advisor a key customer-facing role. You’ll build long-term relationships, manage the service journey end-to-end, and represent the Toyota brand while resolving customer needs.* Deliver exceptional aftersales customer care, building rapport to understand needs and guide customers to the right products and services.* Provide accurate estimates, manage scheduling and workshop coordination, and ensure a seamless end-to-end service experience.* Identify sales opportunities, promote genuine parts and services, collaborate with colleagues, and follow up to ensure complete customer satisfaction.**What we are looking for in a Service Advisor:*** A proven high level of customer service skills, and enjoyment in working with the people.* Previous experience of working in customer service, preferably in an automotive setting but not essential* Strong communication skills and the ability to explain complex matters in understandable terms.* Able to take initiative and ownership of issues with a proactive can-do attitude.* Able to multi-task and switch between tasks whilst remaining organised.* A team player who offers help and support to others.* Willingness to learn and keep up to date with product and technical information.* Thrives in a high-pressured environment.**What we offer you:*** 25 days annual leave + Bank Holidays and your Birthday Off* Long Service Awards / Colleague Recognition* Enhanced Maternity / Paternity at qualifying service length* Car Benefit Scheme after successful completion of a probation period* Sales Incentives* Comprehensive training provided* Company pension scheme* Death in Service* Access to high street discounts through Perk Box* In-house, manufacturer & professional qualifications* Staff referral scheme* Access to medical cover through Simply Health### ## If you’re ready to begin or further your automotive career with a supportive, customer-focused organisation, we encourage you to apply today and become a part of our team and contribute to a proud customer-focused automotive company.