Service Advisor – Automotive Care, Training & Growth

Vantage Motor Group Limited; Morecambe; On-site; GBP 28,000 - 37,000; Full time

Benefits offered by this job

Competitive salary

OTE included

Training and development

Friendly working environment

30 days holiday

Pension scheme

Job summary

Toyota Morecambe is seeking a customer-focused and organised Service Advisor to join the team. You will be the key link between our customers and our workshop, ensuring top-quality service from start to finish.

This full-time role typically runs Monday to Friday with alternate Saturdays on a rota. You will greet customers, advise on repairs and costs, liaise with technicians, process invoices, and deliver an exceptional customer experience from booking to delivery.

Qualifications

• Customer-focused and organised

Responsibilities

• Greeting customers and handling service bookings efficiently.
• Advising customers on necessary repairs, services and estimated costs.
• Promoting the sale of genuine parts and accessories whenever possible.
• Keeping customers informed on their vehicle's progress and any additional work required.
• Liaising with Technicians to ensure smooth workflow in the service department.
• Processing invoices and payments accurately.
• Delivering an exceptional customer experience to maintain high satisfaction and retention.

Job description

Toyota Morecambe is seeking a customer-focused and organised Service Advisor to join the team. You will be the key link between our customers and our workshop, ensuring top-quality service from start to finish.

This full-time role typically runs Monday to Friday with alternate Saturdays on a rota. You will greet customers, advise on repairs and costs, liaise with technicians, process invoices, and deliver an exceptional customer experience from booking to delivery.