Automotive Service Advisor — Customer‑Focused & Growth‑Driven

Steven Eagell Group; St Albans; Remote; GBP 32,000 - 39,000; Full time

Benefits offered by this job

25 days annual leave + Birthday Off

Car Benefit Scheme

Staff discounts

Job summary

Steven Eagell Group is seeking a Service Advisor for Toyota St Albans. You will be the face of aftersales, handling service journeys from check-in to delivery and supporting customers with accurate estimates and timely communication.

The role requires a full UK driving licence, excellent customer service and strong communication skills. You will work in a busy garage environment, earning a base salary with guarantees and potential OTE, along with company benefits.

Qualifications

• Experience in customer service, ideally in automotive settings.
• Strong communication and problem-solving abilities.
• Able to take initiative and manage multiple tasks.

Responsibilities

• Deliver exceptional aftersales customer care and build rapport with customers.
• Manage the service journey end-to-end, including scheduling and workshop coordination.
• Identify sales opportunities and promote genuine parts and services.
• Follow up to ensure complete customer satisfaction and ensure a seamless service experience.

Skills

Customer service

Communication skills

Proactive attitude

Team player

Education

Full UK Driving Licence

Job description

Steven Eagell Group is seeking a Service Advisor for Toyota St Albans. You will be the face of aftersales, handling service journeys from check-in to delivery and supporting customers with accurate estimates and timely communication.

The role requires a full UK driving licence, excellent customer service and strong communication skills. You will work in a busy garage environment, earning a base salary with guarantees and potential OTE, along with company benefits.