Service Advisor

STEVEN EAGELL LIMITED; Northampton; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

25 days annual leave

Birthday off

Car Benefit Scheme

Company pension

Training provided

Staff discounts

Job summary

Steven Eagell Limited is seeking a Service Advisor to focus on delivering outstanding aftersales care and building lasting relationships with customers in a high-standards environment. You will guide customers through the service journey, provide clear estimates and coordinate workshop activity.

We value proactive team players who communicate well, adapt quickly, and take ownership of issues in a fast-paced setting. A driving license and a customer-first mindset are essential for success.

Qualifications

• Experience in delivering high standards of customer service.
• Strong communication skills and ability to explain complex topics clearly.
• Ability to multitask and stay organised in a busy workshop environment.

Responsibilities

• Deliver exceptional aftersales customer care and build rapport with customers.
• Manage the service journey end-to-end and coordinate scheduling and workshop activity.
• Identify sales opportunities and promote genuine parts and services.
• Follow up to ensure complete customer satisfaction and loyalty.

Skills

Customer service

Communication

Team player

Proactive problem solving

Job description

Salary: from £28,000 base, with £31,500 guaranteed in the first 12 months. £40,000 OTEMust Have: A Full UK Driving LicenseAbout Steven EagellAs an established, family-run automotive retailer in the UK, Steven Eagell Group specialises in the sale of new and used vehicles, alongside comprehensive aftersales services. We take pride in offering a wide range of exciting career opportunities across sales, customer service, technical, administrative and management roles from entry-level positions through to senior leadership.As a family-run business, we value teamwork, integrity and long-term career development, creating an environment where individuals can grow and thrive. Whether you have a passion for sales and delivering exceptional customer experiences, strong organisational and financial skills, or technical expertise in automotive diagnostics and repair, there is a place for you within our team.Your Responsibilities as a Service Advisor:Customers spend more time with Service than Sales, making the Service Advisor a key customer-facing role. You’ll build long-term relationships, manage the service journey end-to-end, and represent the Toyota brand while resolving customer needs.Deliver exceptional aftersales customer care, building rapport to understand needs and guide customers to the right products and services.Provide accurate estimates, manage scheduling and workshop coordination, and ensure a seamless end-to-end service experience.Identify sales opportunities, promote genuine parts and services, collaborate with colleagues, and follow up to ensure complete customer satisfaction.What we are looking for in a Service Advisor:A proven high level of customer service skills, and enjoyment in working with the people.Previous experience of working in customer service, preferably in an automotive setting but not essentialStrong communication skills and the ability to explain complex matters in understandable terms.Able to take initiative and ownership of issues with a proactive can-do attitude.Able to multi-task and switch between tasks whilst remaining organised.A team player who offers help and support to others.Willingness to learn and keep up to date with product and technical information.Thrives in a high-pressured environment.What we offer you:25 days annual leave + Bank Holidays and your Birthday OffLong Service Awards / Colleague RecognitionEnhanced Maternity / Paternity at qualifying service lengthCar Benefit Scheme after successful completion of a probation periodSales IncentivesComprehensive training providedCompany pension schemeDeath in ServiceAccess to high street discounts through Perk BoxIn-house, manufacturer & professional qualificationsStaff referral schemeAccess to medical cover through Simply HealthIf you’re ready to begin or further your automotive career with a supportive, customer-focused organisation, we encourage you to apply today and become a part of our team and contribute to a proud customer-focused automotive company.