Service Advisor

Steven Eagell Group; Northampton; Remote; GBP 28,000 - 32,000; Full time

Benefits offered by this job

25 days annual leave

Birthday off

Car Benefit Scheme

Sales incentives

Comprehensive training

Company pension

Death in Service

Perk Box discounts

Medical cover

Job summary

Steven Eagell Group is seeking a Service Advisor for Toyota Northampton. You will be the front-line, customer-facing link in service, guiding customers through the service journey and delivering exceptional aftersales care.

The role focuses on accurate estimates, scheduling, workshop coordination and identifying sales opportunities, with the chance to progress within a family-run automotive retailer.

Qualifications

• Experience in customer service, ideally in automotive but not essential.
• Strong communication and ability to explain complex matters clearly.
• Ability to multi-task and stay organised in a busy service environment.

Responsibilities

• Deliver exceptional aftersales customer care and build rapport with customers.
• Provide accurate service estimates and coordinate scheduling/workshop workflow.
• Identify sales opportunities and promote genuine parts and services.

Skills

Customer service

Communication

Proactive attitude

Job description

## Service AdvisorApply: Toyota Northampton: Full time: Posted Yesterday: End Date: November 17, 2026 (11 days left to apply): JR100556**Salary:** from £28,000 base, with £31,500 guaranteed in the first 12 months. £40,000 OTE**Must Have**: A Full UK Driving License## **About Steven Eagell**As an established, family-run automotive retailer in the UK, Steven Eagell Group specialises in the sale of new and used vehicles, alongside comprehensive aftersales services. We take pride in offering a wide range of exciting career opportunities across sales, customer service, technical, administrative and management roles from entry-level positions through to senior leadership.As a family-run business, we value teamwork, integrity and long-term career development, creating an environment where individuals can grow and thrive. Whether you have a passion for sales and delivering exceptional customer experiences, strong organisational and financial skills, or technical expertise in automotive diagnostics and repair, there is a place for you within our team.**Your Responsibilities as a Service Advisor:**Customers spend more time with Service than Sales, making the Service Advisor a key customer-facing role. You’ll build long-term relationships, manage the service journey end-to-end, and represent the Toyota brand while resolving customer needs.* Deliver exceptional aftersales customer care, building rapport to understand needs and guide customers to the right products and services.* Provide accurate estimates, manage scheduling and workshop coordination, and ensure a seamless end-to-end service experience.* Identify sales opportunities, promote genuine parts and services, collaborate with colleagues, and follow up to ensure complete customer satisfaction.**What we are looking for in a Service Advisor:*** A proven high level of customer service skills, and enjoyment in working with the people.* Previous experience of working in customer service, preferably in an automotive setting but not essential* Strong communication skills and the ability to explain complex matters in understandable terms.* Able to take initiative and ownership of issues with a proactive can-do attitude.* Able to multi-task and switch between tasks whilst remaining organised.* A team player who offers help and support to others.* Willingness to learn and keep up to date with product and technical information.* Thrives in a high-pressured environment.**What we offer you:*** 25 days annual leave + Bank Holidays and your Birthday Off* Long Service Awards / Colleague Recognition* Enhanced Maternity / Paternity at qualifying service length* Car Benefit Scheme after successful completion of a probation period* Sales Incentives* Comprehensive training provided* Company pension scheme* Death in Service* Access to high street discounts through Perk Box* In-house, manufacturer & professional qualifications* Staff referral scheme* Access to medical cover through Simply Health### ## If you’re ready to begin or further your automotive career with a supportive, customer-focused organisation, we encourage you to apply today and become a part of our team and contribute to a proud customer-focused automotive company.