Auto Service Advisor - Customer-Focused, Career Growth

STEVEN EAGELL LIMITED; Northampton; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

25 days annual leave

Birthday off

Car Benefit Scheme

Company pension

Training provided

Staff discounts

Job summary

Steven Eagell Limited is seeking a Service Advisor to focus on delivering outstanding aftersales care and building lasting relationships with customers in a high-standards environment. You will guide customers through the service journey, provide clear estimates and coordinate workshop activity.

We value proactive team players who communicate well, adapt quickly, and take ownership of issues in a fast-paced setting. A driving license and a customer-first mindset are essential for success.

Qualifications

• Experience in delivering high standards of customer service.
• Strong communication skills and ability to explain complex topics clearly.
• Ability to multitask and stay organised in a busy workshop environment.

Responsibilities

• Deliver exceptional aftersales customer care and build rapport with customers.
• Manage the service journey end-to-end and coordinate scheduling and workshop activity.
• Identify sales opportunities and promote genuine parts and services.
• Follow up to ensure complete customer satisfaction and loyalty.

Skills

Customer service

Communication

Team player

Proactive problem solving

Job description

Steven Eagell Limited is seeking a Service Advisor to focus on delivering outstanding aftersales care and building lasting relationships with customers in a high-standards environment. You will guide customers through the service journey, provide clear estimates and coordinate workshop activity.

We value proactive team players who communicate well, adapt quickly, and take ownership of issues in a fast-paced setting. A driving license and a customer-first mindset are essential for success.