Service Costing & Administration Specialist

Scania Nederland B.V.; West of England; Remote; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Excellent benefits package

25 days holiday (plus public holidays)

Life insurance 4x salary

Annual Company Success Payment

Discounts on major retail outlets

Job summary

Scania Avonmouth is seeking a motivated Service Administrator to join our team. You will be responsible for day-to-day costing for the branch and will work closely with branch staff, credit control, and internal departments.

This role offers in-house training and a benefits package including 25 days holiday plus public holidays, life insurance at 4x salary, and a company success payment. You will handle phone inquiries, invoicing, cost checks, and warranty and repair costings.

Qualifications

• Experience in service administration or similar role.
• Strong numerical and arithmetic skills.
• Clear written and spoken communication.

Responsibilities

• Answer the phone in a friendly and open manner using the company standard greeting.
• Invoice and control branch work in progress.
• Check the system to ensure campaigns are completed and costed correctly.
• Work within credit control policy and procedures.
• Carry out the costing on warranty, retail, repair and maintenance to company standards.
• Supply fully priced estimates of repairs required and ensure work is authorised where required.
• Audit job cards, associated service documentation and customer defect procedures for accuracy and adherence to internal and external procedures.
• Resolve and assist in invoice queries as and when necessary.
• Assist with other administration duties as required.
• Ensure all customer complaints are escalated to the manager ensuring the quickest resolution possible.

Skills

Customer service

Invoicing

Costing

Credit control

Phone etiquette

Job description

Scania Avonmouth is seeking a motivated Service Administrator to join our team. You will be responsible for day-to-day costing for the branch and will work closely with branch staff, credit control, and internal departments.

This role offers in-house training and a benefits package including 25 days holiday plus public holidays, life insurance at 4x salary, and a company success payment. You will handle phone inquiries, invoicing, cost checks, and warranty and repair costings.