Service Administrator

Scania Nederland B.V.; West of England; Remote; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Excellent benefits package

25 days holiday (plus public holidays)

Life insurance 4x salary

Annual Company Success Payment

Discounts on major retail outlets

Job summary

Scania Avonmouth is seeking a motivated Service Administrator to join our team. You will be responsible for day-to-day costing for the branch and will work closely with branch staff, credit control, and internal departments.

This role offers in-house training and a benefits package including 25 days holiday plus public holidays, life insurance at 4x salary, and a company success payment. You will handle phone inquiries, invoicing, cost checks, and warranty and repair costings.

Qualifications

• Experience in service administration or similar role.
• Strong numerical and arithmetic skills.
• Clear written and spoken communication.

Responsibilities

• Answer the phone in a friendly and open manner using the company standard greeting.
• Invoice and control branch work in progress.
• Check the system to ensure campaigns are completed and costed correctly.
• Work within credit control policy and procedures.
• Carry out the costing on warranty, retail, repair and maintenance to company standards.
• Supply fully priced estimates of repairs required and ensure work is authorised where required.
• Audit job cards, associated service documentation and customer defect procedures for accuracy and adherence to internal and external procedures.
• Resolve and assist in invoice queries as and when necessary.
• Assist with other administration duties as required.
• Ensure all customer complaints are escalated to the manager ensuring the quickest resolution possible.

Skills

Customer service

Invoicing

Costing

Credit control

Phone etiquette

Job description

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Salary: From £27,000 plus excellent benefits package

Working hours: Monday to Friday 08:00 – 16:30.

• In-house training provided to support career progression


• 25 days holiday which increases with service + public holidays


• Discounts on major retail outlets, including groceries


• 4x basic salary life insurance


• Eligibility to receive an annual ‘Company Success Payment’

Scania have an opportunity for a motivated individual to join our team at Avonmouth. As Service Administrator, you will be a key team member, responsible for the day to day costing for the branch. You will work closely with all branch staff, credit control, and internal departments.

Key Responsibilities:

• Answer the phone in a friendly and open manner using the company standard greeting.


• Invoice and control branch work in progress.


• Check the system to ensure campaigns are completed and costed correctly.


• Work within credit control policy and procedures.


• Carry out the costing on warranty, retail, repair and maintenance to company standards.


• Supply fully priced estimates of repairs required and ensure work is authorised where required.


• Audit job cards, associated service documentation and customer defect procedures for accuracy and adherence to internal and external procedures.


• Resolve and assist in invoice queries as and when necessary.


• Assist with other administration duties as required.


• Ensure all customer complaints are escalated to the manager ensuring the quickest resolution possible.

Closing Date: 25/10/26

Please note, the closing date for this role is subject to change pending volume of applications.

We understand that every candidate is unique, and we strive to accommodate your needs. If you require any adjustments during the application process, please reach out to our Recruitment Team at [e-mail] , we’ll be happy to discuss these with you.

Working forScaniais not just about the job. It’s about you too, and this is where the company goes the extra mile and provides an industry leading employment package. We offer an excellent benefits package which includes a pension scheme, complementary life insurance, financial incentive schemes and discounts on major retail outlets including groceries.

AtScaniawe invest considerably in colleague development, and you can expect to receive comprehensive training and career progression not only in the UK but throughout our Global organisation.

We have a strong and supportive culture, where each individual is seen, respected and has the potential to contribute.We trust each other to act and make decisions, and we believe in a more flexible future workplace based on individual needs. For us, diversity and inclusionisa strategic necessity. By having colleagues with the widest possible range of skills, knowledge, backgrounds, and experiences,weensurewe havethe right peopleand together with an inclusive corporate culture,thisdrivesour business forward.Wewant our colleagues to feel proud and happy to work for us, no matter where theyare fromor whothey are, and we strive to achieve an inclusive and family-friendly environment for everyone.

Scaniais dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values;CUSTOMER FIRST,RESPECT, ELIMINATION OF WASTE, RESPONSIBILITY and TEAM SPIRIT in all we do.