Service Costing & Admin Specialist

Scania Nederland B.V.; West of England; On-site; GBP 23,000 - 31,000; Full time

Benefits offered by this job

In-house training

25 days holiday

Discounts on groceries

4x life insurance

Company success payment

Job summary

Scania Avonmouth is seeking a motivated Service Administrator to manage day-to-day costing for the branch, collaborating with branch staff, credit control and internal departments.

The role includes answering calls, invoicing, cost control for campaigns, warranties, repairs and maintenance, providing priced estimates, auditing service documents, resolving invoice queries and escalating complaints as needed. A strong benefits package and in-house training accompany the role.

Responsibilities

• Answer the phone in a friendly and open manner using the company standard greeting.
• Invoice and control branch work in progress.
• Check the system to ensure campaigns are completed and costed correctly.
• Work within credit control policy and procedures.
• Carry out the costing on warranty, retail, repair and maintenance to company standards.
• Supply fully priced estimates of repairs required and ensure work is authorised where required.
• Audit job cards, associated service documentation and customer defect procedures for accuracy and adherence to internal and external procedures.
• Resolve and assist in invoice queries as and when necessary.
• Assist with other administration duties as required.
• Ensure all customer complaints are escalated to the manager ensuring the quickest resolution possible.

Job description

Scania Avonmouth is seeking a motivated Service Administrator to manage day-to-day costing for the branch, collaborating with branch staff, credit control and internal departments.

The role includes answering calls, invoicing, cost control for campaigns, warranties, repairs and maintenance, providing priced estimates, auditing service documents, resolving invoice queries and escalating complaints as needed. A strong benefits package and in-house training accompany the role.