Customer Service Advisor

Scania Nederland B.V.; Fareham; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

25 days holiday

Pension

Life insurance 4x salary

Company bonus

Discounts on groceries

In-house training

Job summary

Scania Nederland B.V. in Fareham is seeking a Customer Service Advisor to front-line customer interactions, coordinating servicing, repairs and maintenance, handling queries and raising invoices for work carried out. You will greet customers, manage admin tasks and keep customers updated with progress.

The role requires an organised, proactive individual with a strong customer service mindset and the ability to plan and coordinate multiple tasks in a busy workshop environment.

Qualifications

• Experience in a customer service environment.
• Ability to plan and coordinate workload and priorities.
• Proficiency in handling administrative tasks and invoicing processes.

Responsibilities

• Greet customers on arrival in a professional manner.
• Manage day-to-day administrative tasks confidently and efficiently.
• Plan, schedule, and coordinate work and repairs.
• Create and process job cards and check for existing work in progress.
• Check account details, available credit and obtain authorisation.
• Provide timely updates to customers and agree timescales for unscheduled work.

Skills

Customer service

Administration

Time management

Communication

Planning

Invoicing

Job description

Select how often (in days) to receive an alert: Create Alert

Week 1: Monday to Friday - 06:00 - 14:30

Week 2: Monday to Friday - 09:30 - 18:00

+ 1 in 2 Saturdays

From £27,295, plus an excellent benefits package, including:

• In-house training provided to support career progression
• 25 days holiday + public holidays which increases with service
• Competitive employer pension
• Discounts on major retail outlets, including groceries
• 4x basic salary life insurance
• Eligibility to receive an annual ‘Company Success Payment’

We have an exciting opportunity for a motivated individual to join our team at Fareham. As a Customer Service Advisor, you will be at the forefront of customer interaction, and your responsibilities will include building relationships with new and existing customers, coordinating routine servicing, repairs and maintenance, handling queries and raising invoices for work carried out, whilst always keeping our customers up to date. You will have a real passion for delivering a first-class service and an organised approach to your work.

Key Responsibilities:

• Meet and greet all customers on arrival in a professional and friendly manner.
• Manage day to day administrative tasks confidently and efficiently.
• Use initiative and be comfortable working as an individual.
• Plan, schedule, and coordinate work.
• Create and process job cards, checking for existing work in progress.
• Check account detail, available credit and obtain relevant authorisation.
• Provide timely updates to our customers.
• Agree timescales for unscheduled work and follow through to completion.

Please note, the closing date could change based on volume of applications

Next steps:

• Your application will be reviewed by the hiring manager or a member of the Scania Recruitment Team.
• If you are successful at this stage, you will be invited to have a conversation and discuss the role further.

We understand that every candidate is unique, and we strive to accommodate your needs. If you require any adjustments during the application process, please reach out to our Recruitment Team, we’ll be happy to discuss these with you.

Working forScaniais not just about the job. It’s about you too, and this is where the company goes the extra mile and provides an industry leading employment package. We offer an excellent benefits package which includes a pension scheme, complementary life insurance, financial incentive schemes and discounts on major retail outlets including groceries.

AtScaniawe invest considerably in colleague development, and you can expect to receive comprehensive training and career progression not only in the UK but throughout our Global organisation.

We have a strong and supportive culture, where each individual is seen, respected and has the potential to contribute.We trust each other to act and make decisions, and we believe in a more flexible future workplace based on individual needs. For us, diversity and inclusionisa strategic necessity. By having colleagues with the widest possible range of skills, knowledge, backgrounds, and experiences,weensurewe havethe right peopleand together with an inclusive corporate culture,thisdrivesour business forward.Wewant our colleagues to feel proud and happy to work for us, no matter where theyare fromor whothey are, and we strive to achieve an inclusive and family-friendly environment for everyone.

Scaniais dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values;CUSTOMER FIRST,RESPECT, ELIMINATION OF WASTE, RESPONSIBILITY and TEAM SPIRIT in all we do.