Automotive Service Administrator

Days Fleet; Swansea; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Annual leave

Pension

Life Assurance

Staff discounts

Leasing discounts

Free parking

Cycle to work

Employee helpline

Development opportunities

Job summary

Day’s Motor Group is seeking a Service Administrator to support the service department in Swansea. You will handle service/job cards, invoicing, diary management, and customer communication, while coordinating parts and workshop activities to keep repairs and servicing on track.

The role emphasizes accuracy, strong administration, and professional interaction with customers, technicians, and manufacturers. Excellent organisational skills and attention to detail are essential.

Qualifications

• Excellent administrative and organisational capabilities.
• Strong attention to detail and accuracy in data entry.
• Good IT skills and experience with office software.
• Ability to manage multiple tasks in a busy workshop environment.
• Strong customer service and professional communication skills.
• Understanding of workshop/service processes and invoicing awareness.

Responsibilities

• Manage service and repair job cards and ensure accuracy before invoicing.
• Support service bookings, diary systems and confirmations.
• Process internal and warranty invoices and end-of-day reports.
• Communicate with customers about bookings and progress.
• Coordinate parts, repairs and vehicle downtime to minimise delays.
• Maintain customer and vehicle databases and ensure GDPR compliance.

Skills

Strong administrative skills

Organisational skills

Attention to detail

IT and data-entry

Prioritising workload

Customer service

Communication skills

Understanding of workshop processes

Invoicing awareness

Working under pressure

Tools

MS Office

ERP/WMS systems

Job description

Day’s Motor Group is seeking a Service Administrator to support the service department in Swansea. You will handle service/job cards, invoicing, diary management, and customer communication, while coordinating parts and workshop activities to keep repairs and servicing on track.

The role emphasizes accuracy, strong administration, and professional interaction with customers, technicians, and manufacturers. Excellent organisational skills and attention to detail are essential.