Service Coordinator: Scheduling, Quotes & Customer Support

Jackie Kerr Recruitment; Oxford; On-site; GBP 22,000 - 26,000; Full time

Job summary

A recruitment agency is seeking a Service Co-Ordinator in Didcot, UK. This role involves managing the service engineers' diaries, responding to customer queries, and preparing quotes for service contracts. The ideal candidate will possess strong organisational and communication skills, a proactive approach to problem-solving, and experience in coordinating service teams. Successful candidates will thrive in a fast-paced environment. Competitive annual salary of £26,000 offered.

Qualifications

• Strong organisational skills to manage multiple priorities.
• Excellent verbal and written communication skills.
• Customer-focused with proactive problem-solving capabilities.
• Desirable experience in service team coordination.
• Confidence in liaising with suppliers and clients.
• Competency in Microsoft Office and service management software.
• Detail-oriented with strong administrative skills.
• Positive and adaptable in a fast-paced environment.

Responsibilities

• Manage and maintain the work diary for service engineers.
• Respond to customer enquiries promptly and professionally.
• Prepare and issue quotes for service contracts.
• Liaise with suppliers and subcontractors for quotes and orders.
• Monitor service jobs and follow up with customers.
• Troubleshoot customer issues and recommend solutions.
• Maintain records of customer interactions and service reports.
• Support initiatives for continuous improvement within the service team.

Skills

Organisational and time management skills

Excellent communication skills

Customer-focused approach

Problem-solving skills

Experience in coordinating service teams

Confident liaising with suppliers

Proficiency in Microsoft Office

Detail-oriented

Job description

A recruitment agency is seeking a Service Co-Ordinator in Didcot, UK. This role involves managing the service engineers' diaries, responding to customer queries, and preparing quotes for service contracts. The ideal candidate will possess strong organisational and communication skills, a proactive approach to problem-solving, and experience in coordinating service teams. Successful candidates will thrive in a fast-paced environment. Competitive annual salary of £26,000 offered.