Service Coordinator - Mallusk

Sigmar Recruitment; Antrim and Newtownabbey District; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Permanent, full-time opportunity

Supportive team environment

Job summary

Sigmar Recruitment is seeking a meticulous Service Coordinator to join a busy depot in Mallusk. You will schedule servicing, maintenance and repairs, coordinate multiple priorities and deliver excellent service to customers and colleagues.

The role requires strong IT skills, experience with CRM/ERP systems, and superb organisational abilities in a fast-paced environment. A permanent, full-time opportunity with a supportive team awaits.

Qualifications

• Experience in administration, service coordination or customer support.
• Strong IT skills with CRM/ERP or similar systems.
• Excellent organisational skills and attention to detail.
• Ability to manage multiple tasks and deadlines in a busy environment.

Responsibilities

• Coordinate and prioritise repair, maintenance and service workloads.
• Schedule work for service teams and provide availability updates to stakeholders.
• Produce and maintain service and repair reports.
• Ensure service documentation is completed accurately and processed efficiently.
• Manage parts and stores requests to support operations.
• Handle customer enquiries via telephone and email with professionalism.
• Liaise with customers regarding repairs and servicing queries.
• Ensure internal procedures and compliance requirements are followed.

Skills

Administration experience

Service coordination

CRM/ERP software

Organisational skills

Communication skills

Tools

CRM software

ERP systems

Job description

Service Coordinator

Mallusk
£13.50 per hour + DOE
Monday - Thursday: 7:30am - 5:00pm | Friday: 7:30am - 4:00pm (41.5 hours per week)

Keep Operations Running. Deliver Exceptional Service.

We're seeking a highly organised and proactive Service Coordinator to join a busy operational team in Mallusk. This is an excellent opportunity for an experienced administrator who enjoys working in a fast-paced environment, coordinating multiple priorities, and delivering outstanding service to customers and colleagues alike.

The Role

As Service Coordinator, you will play a vital role in ensuring servicing, maintenance and repair activities are scheduled efficiently while supporting the smooth day-to-day operation of the depot.

Key Responsibilities

• Coordinate and prioritise repair, maintenance and service workloads.
• Schedule work for service teams and provide availability updates to internal stakeholders.
• Produce and maintain service and repair reports.
• Ensure all service documentation is completed accurately and processed efficiently.
• Manage parts and stores requests to support operational requirements.
• Handle customer enquiries via telephone and email, providing a professional and responsive service.
• Liaise with customers regarding repairs, servicing and equipment-related queries.
• Ensure internal procedures and compliance requirements are followed at all times.
• Provide general administrative and operational support as required.

About You

• Previous experience in an administration, service coordination or customer support role.
• Strong IT skills with experience using CRM, ERP or similar business systems.
• Excellent organisational skills and attention to detail.
• Ability to manage multiple tasks and deadlines in a busy environment.
• Strong communication and interpersonal skills.
• Self-motivated, dependable and proactive with a positive approach to work.
• Experience within engineering, construction, plant hire, logistics or a related sector would be advantageous.

What's on Offer?

• Competitive hourly rate of £13.50 per hour + DOE
• Permanent, full-time opportunity
• Supportive and established team environment
• Varied role with responsibility and autonomy
• Opportunity to develop and progress within a growing business