Service Coordinator

PSR Solutions; Metropolitan Borough of Solihull; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Company pension scheme

Long service payments

Employee Assistance Programme

23 days holiday excluding bank holiday

Job summary

PSR Solutions is seeking a Service Coordinator to receive, record and coordinate plant, vehicle and equipment maintenance requests, ensuring prioritisation by health & safety and operational needs.

You will assist with planning workloads, monitor repairs, liaise with suppliers and manage documentation, quotes and invoices. The role requires IT literacy and prior admin/coordination experience within plant or fleet environments.

Qualifications

• Understanding of plant, machinery, maintenance and repair processes.
• Awareness of statutory inspection, testing and certification requirements for plant and lifting equipment.
• Knowledge of plant hire, service or aftersales environments.
• Experience in an administration, coordination or operational role.
• Experience in a plant, fleet, engineering, maintenance or plant hire environment.
• Experience in a service, engineering or parts environment would also be good.

Responsibilities

• Receive, record and coordinate plant, vehicle and equipment breakdowns, repairs, servicing and maintenance requests, prioritising work according to operational and Health & Safety requirements.
• Assist with forward planning and coordination of fitter and fabricator workloads, balancing planned maintenance with urgent and ad-hoc requirements and ensuring required parts, stock and equipment are available.
• Monitor outstanding repairs and maintenance activities, following up actions and providing updates to relevant stakeholders to minimise equipment downtime.
• Liaise with suppliers, manufacturers and service providers to arrange repairs, servicing, inspections and the supply of parts and materials.
• Assist with warranty and goodwill claims and ensure available cover is appropriately utilised.
• Assist with obtaining and processing quotations, purchase orders and invoices, escalating cost queries where appropriate and supporting value-for-money decisions.
• Coordinate servicing, inspections, testing, calibration and certification requirements, including excavators, lifting equipment, survey and GPS equipment, ensuring inspections are completed within required timescales.
• Maintain accurate and up-to-date asset registers, maintenance histories, job sheets and inspection and certification records.
• Ensure relevant statutory inspections and servicing documentation is accurately recorded and readily available when required, including inspections of lifting equipment and accessories.
• Support the provision of plant and equipment to site operations, checking company-owned availability before external hire is arranged.
• Identify recurring issues, delays and opportunities for improvement and raise these with the Service Controller or relevant manager.
• Ensure departmental procedures, systems and processes are followed consistently and contribute to the effective operation of the Plant Department.

Skills

Plant maintenance

Inspection compliance

Plant hire

IT literacy

Admin experience

Coordination

Tools

MS Office

Job description

Service Coordinator Roles and Responsibilities

• Receive, record and coordinate plant, vehicle and equipment breakdowns, repairs, servicing and maintenance requests, prioritising work according to operational and Health & Safety requirements.
• Assist with forward planning and coordination of fitter and fabricator workloads, balancing planned maintenance with urgent and ad-hoc requirements and ensuring required parts, stock and equipment are available.
• Monitor outstanding repairs and maintenance activities, following up actions and providing updates to relevant stakeholders to minimise equipment downtime.
• Liaise with suppliers, manufacturers and service providers to arrange repairs, servicing, inspections and the supply of parts and materials.
• Assist with warranty and goodwill claims and ensure available cover is appropriately utilised.
• Assist with obtaining and processing quotations, purchase orders and invoices, escalating cost queries where appropriate and supporting value-for-money decisions.
• Coordinate servicing, inspections, testing, calibration and certification requirements, including excavators, lifting equipment, survey and GPS equipment, ensuring inspections are completed within required timescales.
• Maintain accurate and up-to-date asset registers, maintenance histories, job sheets and inspection and certification records.
• Ensure relevant statutory inspections and servicing documentation is accurately recorded and readily available when required, including inspections of lifting equipment and accessories.
• Support the provision of plant and equipment to site operations, checking company-owned availability before external hire is arranged.
• Identify recurring issues, delays and opportunities for improvement and raise these with the Service Controller or relevant manager.
• Ensure departmental procedures, systems and processes are followed consistently and contribute to the effective operation of the Plant Department.

Service Coordinator Requirements

• Understanding of plant, machinery, maintenance and repair processes.
• Awareness of statutory inspection, testing and certification requirements for plant and lifting equipment.
• Knowledge of plant hire, service or aftersales environments.
• Experience in an administration, coordination or operational role.
• Experience working within a plant, fleet, engineering, maintenance or plant hire environment.
• Experience in a service, engineering or parts environment would also be good
• IT Literate

Service Coordinator Benefits

• Salary - Up to £30,000 DOE
• Hours - 07:30am-4:30pm (1 hour lunch break which is unpaid)
• Based in Solihull
• 23 days holiday excluding bank holiday
• Company pension scheme
• Long service payments
• Employee Assistance Programme